Anand Ramachandra
Brisbane,QLD
Summary
Experienced Project Manager with over 19+ years of experience in managing complex projects across various industries (IT Infrastructure & Telecommunication), including 2 years of onshore experience in Australia. Proven track record in delivering projects on time, within budget, and to the highest quality standards. Adept at stakeholder engagement, risk management, and team leadership.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Specialist
Telstra Limited
Brisbane, QLD
10.2022 - Current
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
- Improved project efficiency by streamlining communication and collaboration among team members.
- Evaluated project performance post-completion to identify lessons learned and areas for improvement in future endeavors.
- Presented regular status updates to stakeholders, keeping them informed of progress toward established milestones.
- Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.
- Monitored project progress, identified risks and took corrective action as needed.
Project Specialist
Telstra Limited
Bangalore
10.2020 - 09.2022
- As a Project Specialist I will be functioning as an Associate Project Manager and accountable for the delivery of Work Packages and Small / Medium / Large projects within the Project services team.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Improved project efficiency by streamlining communication and collaboration among team members.
- Evaluated project performance post-completion to identify lessons learned and areas for improvement in future endeavors.
- Conducted risk assessments to proactively identify potential issues and implement mitigation strategies.
- Enhanced client satisfaction by delivering projects on time and within budget constraints.
- Leveraged data-driven insights to make informed decisions about resource allocation and prioritization of tasks.
Infrastructure Delivery Manager
Refinitiv (Formerly known as Thomson Reuters (F&R))
Bangalore
01.2018 - 09.2020
- IDM (Infrastructure Delivery Manager) will define scope and manage one or more projects of medium size/complexity and will work with senior project and other management to ensure technical and/or business objectives are achieved
- Typical project complexity/size will vary 6-12 months duration and involve up to 10 FTEs across one or more locations
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
Project Manager
Bharti Airtel Ltd
Bangalore
02.2016 - 12.2017
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planning and tracking the implementation of links (connectivity) and to ensure financial targets are met for all implementation in the region on the assigned projects
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Maintained open communication by presenting regular updates on project status to customers.
- Ensure installation and commissioning of all projects as per given timelines
- Ensure deployment and implementation of activities towards providing a better support to the Global wholesale customer accounts being handled
- Analyze the key performance measures and service levels, identify root cause and report
- Implementation of Network Performance Measures
- Undertake Periodic Reviews of Customer network Performance and improve Customer Satisfaction Index
- Facilitate the prompt, effective resolution of all service related issues by understanding the customer pain points and co-ordinate with internal teams to ensure customer expectation are met
- Strict adherence to the process compliance in the area of project execution and support & Knowledge and project alignment with prescribed rules and regulations in the country customer is operating from
- Develop & Nurture Relationships with relevant people at Client Organization and Identify opportunities to shore up recurring revenue opportunities.
Team Lead
Accenture Services Pvt Ltd
Bangalore
10.2013 - 02.2016
- Develop and execute activities related to end-to-end project management, including project plans and estimates, scoping and requirements through implementation and deployment
- Proactively monitor, manage and report on execution of deliverables
- Responsible for end to end Contract Management for Novation projects
- Closely monitor the Project progress against the SLA targets and constantly strive to reduce the cycle time through rigorous follow ups and timely escalations, resulting in overall proficiency in the project management
- Pursue novation efforts within NST to have carriers recognize Telecom client as the customer of record, in lieu of end customer
- Ensure strict compliance to the timelines set for each activity within the project
- Ensure efficiency in preparation of contracts, decks and work packages
- Responsible for managing end to end Onboarding process for a Telecom client.
Customer Service Manager
Reliance Communications Ltd
Bangalore
01.2010 - 10.2013
- Responsible for Service Delivery and Service Management for all Telecom products / Services (Voice & Data) for Corporate customers and also manage service relationships with the client and accountable for complete Customer life cycle management
- Manage End-to-End Service Delivery for Reliance Communications Clients which includes Feasibility check, budgeting, implementation, Testing, Handover to NOC
- Responsible for the service relationships with clients, and accountable for in-life service performance
- Revenue enhancements with successes in client account development, competitive retention, reduction in churn and account penetration
- Manage Service Management (SLA) by supporting and managing Incident Management, Risk Management, Change Management, Problem Management, and Release Management
- Rendering a rapid response to resolve customer / core network faults in line with MTTR/ SLA’s and provide detailed RCA.
Senior Infrastructure Engineer
Mphasis Limited
Bangalore
- 01.2010
- Managed a key portfolio for Mphasis Telecom’s Service Delivery & Assurance – Production support & Inlife team
- Key tasks are to involve in Change Management, Release Management, Asset Management activities & resource management
- Responsible for Resource planning and scheduling the project time-lines, prioritizing and forecasting
- Troubleshooting and resolving technical and other Network related issues and Act as Level 2 point of escalation for Network related service issues
- Coordinating and provide support to Design/Development/Testing/E2E Delivery teams for application Customizations, defects and issues tracking
- Market research on the technology and products which supports the upcoming requirements
- Delivery Management (Tracking the Data service delivery on daily basis to meet the deadline, organizing planned events by coordinating with Service provider and with internal customers to ensure minimum downtime resulting in minimum business impact)
- Vendor & Finance Management (Price negotiation, Payments, Operations cost projections, Contract Renewals, co-ordination for planned activities)
- Network Management (Optimizing excess bandwidth for full utilization for different process, Planning redundancy for critical sites, Exploring new technologies for business requirements)
- Contract Management (Contract creation, Service Agreements, SLA’s, MSA).
Project Engineer
Bharti Airtel Ltd
Bangalore
10.2005 - 03.2008
- Responsible for Service delivery (Data services) as per the Infrastructure requirement for Enterprise customers which involves planning, Implement (co-ordination with all cross-functional teams), Testing and Hand over the services to Customer
- Implementations of Data products (LL, Internet, MPLS, IPLC, NLD)
- Basic configuration of Cisco Routers, RAD ASMi Modems, FCD Converters
- Link testing & Trouble shooting to ensure the delivery as per the company standards
- Managing the MUX installation & Node integration as a part of network expansion
- Scheduling the planned event management in case of pre-planned activities
- Manage & Co-ordinate with customers and respective stake holders
- Prepare, Track & update the project status to all respective stake holders.
Education
Diploma - Electronics and communication Engineering
M N Technical Institute, Bangalore
B.E. - Electronics & Communication
M V Jayaraman College of Engineering, Bangalore
01.2005
Skills
- Project Management & IT Infrastructure Management
- Team Management
- Account Management & Penetration, Development & Retention
- Service Order Management (Service Delivery and Service Assurance)
- RFP/Bid Management & Support
- Cost-Reduction Strategies & Process Improvement
- Service Level Monitoring & Management
- Vendor Management & Contract Negotiation
- Service Performance Reporting & Capacity Management
- Network Management tools viz CLARITY APPLICATION, Metasolv (Delivery and assurance), WorkFront – Complete Project Management tool & ServiceNOW
- Experience in Telecommunication Technology like OAM, SDH, SONET, Ethernet & MEN
Accomplishments
Built a Tier-2 Data center in Ashburn, Virginia as a part of Data Centre optimization program
Upgrade of ASR core routers in with no business impact as a part of Hardware refresh program
·SPOT Award - December 2008 – MphasiS Limited
For excellent coordination and effort in resolving various services related issues expeditiously to ensure no/minimum business impact.
Personal Information
Date of Birth: 07/14/83
Training
- PMP, EXCELR, MM/DD/YY
- Presentation Skills, Reliance, MM/DD/YY
- Conflicts Management, Reliance, MM/DD/YY
- Business Communications, Reliance, MM/DD/YY
Certification
PMP - Project Management Professional (Trained)
Conflicts Management
Languages
English
Full Professional
Timeline
Project Specialist
Telstra Limited
10.2022 - Current
Project Specialist
Telstra Limited
10.2020 - 09.2022
Infrastructure Delivery Manager
Refinitiv (Formerly known as Thomson Reuters (F&R))
01.2018 - 09.2020
Project Manager
Bharti Airtel Ltd
02.2016 - 12.2017
Team Lead
Accenture Services Pvt Ltd
10.2013 - 02.2016
Customer Service Manager
Reliance Communications Ltd
01.2010 - 10.2013
Project Engineer
Bharti Airtel Ltd
10.2005 - 03.2008
Senior Infrastructure Engineer
Mphasis Limited
- 01.2010
Diploma - Electronics and communication Engineering
M N Technical Institute, Bangalore
B.E. - Electronics & Communication
M V Jayaraman College of Engineering, Bangalore