Ananda Coetzee
Clarkson
Summary
I acknowledge that each child is unique and require a different strategy to manage and maintain their wellbeing. I am passionate about ensuring that every child has the opportunity to further their skills, knowledge and independence. I feel strongly about human rights, diversity and inclusivity. This allows me the capability to accept responsibility and take charge of situations when required. I consider myself a patient, flexible, assertive and understanding individual who can work autonomously as well as part of a team. I have excellent leadership qualities and enjoy seeing a team work well together through communication and consideration for each other.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Children in Care Service Manger
Plan And Grow
Perth, WA
02.2023 - Current
- Streamlined documentation processes for efficient record-keeping and compliance with agency requirements.
- Improved client outcomes by implementing individualised case management plans tailored to their specific needs.
- Provided and documented children’s ongoing care in accordance with policies.
- Provided crisis intervention services when required, deescalating situations and connecting clients with appropriate supports to ensure their safety.
- Trained new staff members on case management best practices, contributing to an improvement in overall team performance.
- Collaborated with colleagues on interdisciplinary teams to develop comprehensive care plans addressing clients'' physical, emotional, and social needs.
- Established ongoing clinical relationship with clients, evaluating progress, performing follow-up after referrals and continuing assessments to adjust treatment plans.
- Contributed to program improvement initiatives by providing regular feedback on the effectiveness of case management services.
- Interpreted and explained treatment and benefit programs to clients.
- Delivered quality case management services within a high-stress environment, consistently meeting deadlines and maintaining professionalism under pressure.
- Managed a diverse caseload effectively by prioritizing tasks based on urgency while maintaining attention to detail and accuracy in documentation.
- Assisted clients in setting achievable goals while fostering personal responsibility for progress towards selfsufficiency.
- Ensured client confidentiality and privacy by adhering to agency policies and ethical guidelines throughout all aspects of case management work.
- Enhanced communication between clients and service providers, ensuring timely access to resources and support.
- Maintained up-to-date knowledge of community resources through ongoing professional development and networking activities.
- Advocated on behalf of clients during meetings with service providers, securing necessary resources for optimal care.
- Supported clients in navigating complex social systems, assisting them in accessing appropriate resources such as housing, employment, and healthcare services.
- Developed strong working relationships with multidisciplinary team members, resulting in improved collaboration and client care.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Evaluated treatment plans against individual goals and healthcare standards.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in professional development and training opportunities to enhance clinical skills.
- Conducted home visits to assess clients' home environment and provide support.
- Developed and maintained strong relationships with community resources for successful referrals.
- Monitored clients' progress to adjust treatment plans accordingly.
- Collaborated with other professionals to plan and coordinate care for clients.
Services Coordinator and Foster Care Coordinator
Plan and Grow
09.2022 - 02.2023
- During my time in this role I managed the portfolio of 8 Children in care, including 1 foster placement
- I liaised with support staff to ensure all appointments were met, rostered support staff to correlate with consumer needs and was responsible for the onboarding process including the set up of houses, and support arrangements for all new consumers
- Some of my administrative and managerial duties are listed below: Setting up new houses, maintain close surveillance and support arrangements for each consumer to create a safe and secure placement Create safety plans, risk assessments, critical handover notes and essential documentation Assist Manager in Creating quotes provided to the Department Organise and run staff meetings Monthly meetings with Case worker and staff Responding to risks and incidents in a timely manner, completing all required documentation, follow ups, support and guidance for all parties Allocating funds and ensuring each consumers budgets are met Work alongside the Department of Child Protection, providing feedback, monthly reports and up to date records Adhering to all policies and procedures to ensure that practices are undertaken in a compliant and accurate manner
In-Home Support Worker / Foster Carer/ Urgent Placement
My Place
02.2020 - Current
- My role with My Place is to provide respite care and urgent placement support, in home support for children in care to establish a safe and healthy environment and to work alongside the Department of Communities to ensure the best possible outcome for all the children in my care
- Some of my day-to-day duties are not limited to but include the below: Attend, support and contribute to OT, Psychiatrist, Phycologist and Pediatrician appointments Adapting strategies and approaches to accommodate children with varying needs and challenging behavior Support and encourage independence through role modelling and setting achievable goals Work alongside support teams to provide a safe and healthy environment for children to excel in their social and family relationships Implement support plans including Respite Support, Behavior Support and Health care plans Assist staff in preparing children to attend Respite care weekends Assist in developing and maintaining Emergency Action plans, fortnightly rosters and reporting on the overall funds associated with the accommodation Document and provide Daily progress reports and incident reports as needed to Manager which will assist in monthly report to the Department of Communities Liaise with trades to maintain the accommodations safety and functionality on an urgent, ongoing and adhoc basis Setup independent living placements Establish care plans, staff documentation, individual daily routine sheets, handover and transition plans to support Manage high risk situations and implement strategies to ensure a safe and supportive environment
- Ensure medication is administered in accordance to recommendation and standards
Educator (0-5 year)
Care for Kids
02.2017 - 01.2020
- During my time at Care for Kids my role was as an early childhood educator for children aged between 0-5 years
- I provided a caring and stimulating environment where a child’s sense of security and positive self-esteem were paramount and where they could be nurtured in a positive and encouraging manner
- Some of duties include the below: Implement flexible and developmentally appropriate routines for the room and ensure these are displayed for all staff and parents to see Be available to discuss issues with parents and encourage parental involvement and feedback To promote a professional and positive image of the program via StoryPark Working within allocated budgets to meet financial targets and required outcomes Provide active support to, and seek outside resources for all children, especially those with additional needs Promote equity and equal opportunity and maintain confidentiality and demonstrate professional conduct at all times Maintain records in accordance with the service program requirements, and regulations ensuring that child/staff ratios and adequate supervision is provided throughout the centre To work as a professional, productive team member with all staff, encouraging the sharing of knowledge and skills within the team Work in a flexible and co-operative manner participating actively and constructively in staff meetings
Education
Skills
- Advanced Microsoft Office
- Oracle, JDE, Drive, Wang & Leasebase
- Care Coordination
- Delegation Abilities
- Case assessments
- Care Planning
- Quality Improvement
- Service Coordination
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Decision-Making
- Effective leader
- Relationship Building
- Staff training/development
- Goal Setting
- Hiring and Onboarding
Certification
- Current NPC
- WWCC
- Senior First Aid
- Anaphylaxis & Astha Management
- Medication Training
- Registered Foster Carer
- 395 Record Check
- NDIS Worker Screening
- Trauma Informed Practice
- Three Pillars
- Leaderships Masterclasses
- Certificates upon request
References
References available upon request
Timeline
Children in Care Service Manger
Plan And Grow
02.2023 - Current
Services Coordinator and Foster Care Coordinator
Plan and Grow
09.2022 - 02.2023
In-Home Support Worker / Foster Carer/ Urgent Placement
My Place
02.2020 - Current
Educator (0-5 year)
Care for Kids
02.2017 - 01.2020