ANASTASIA GIANNOPOULOS
Bentleigh,VIC
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service, skillful in learning customer needs. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Would like to expand my knowledge and believe to be a valuable asset for my employer.
Overview
13
13
years of professional experience
Work History
Higher Duties Sales Associate
Best Friends Pets (Petstock / PetO)
10.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Operated the point-of-sale (POS) system, including opening and closing procedures.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance, stocked merchandise, clearly labelling items, and arranging according to brand or size.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided training to new staff on products, safety and store procedures, ensuring consistent customer service experience.
- Participated in ongoing training provided by management to stay current on industry trends, new products, and best practices in pet care.
Sales Assistant
Mega Pet Warehouse
08.2022 - 10.2023
- Prioritised helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers with prompt and polite support in-person and via telephone.
Room Assistance
Fox Kids Early Learning Centre
01.2015 - 01.2016
- End to end accountability in the room.
- Provided experiences to facilitate children's play and learning.
- Played games with children to increase understanding of subjects.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain hygienic environment.
Cashier
Woolworths
07.2012 - 08.2015
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Provide high standards when dealing with health and safety.
- Restocked and organized merchandise in front lanes..
- Worked with floor team and managers to meet wide range of customer needs.
Education
Certificate III - Dog Psychology, Behaviour & Training
The Career Academy
Melbourne, VIC11-2024
Certificate III - Dog & Pet Grooming
The Career Academy
Melbourne, VIC11-2024
Certificate II - Information, Digital Media and Technology
Holmesglen Vocational College
Moorabbin, VIC11-2014
Skills
- Ability to explore options and offer alternatives
- Excellent interpersonal communication
- Ability to effectively manage time and prioritise tasks
- Leading by example
- Eager to learn and expand knowledge
- Ability to liaise at all levels
- Encouraging teamwork
- Highly developed analytical skills
- Organised and detail-oriented
- Easily adapt to ever-changing environment
Technical Proficiency
- Microsoft Office Suite (Word, Excel, Project and Powerpoint)
- Adobe Suite (Photoshop, Animate, Lightroom, Illustrator, Acrobat, After Effects and Premiere)
- Design (Nomad Sculpt and Procreate / Procreate Dreams)
- Database Management (POS / Pronto and Cloud)
Referees
- References available upon request
Timeline
Higher Duties Sales Associate
Best Friends Pets (Petstock / PetO)
10.2023 - Current
Sales Assistant
Mega Pet Warehouse
08.2022 - 10.2023
Room Assistance
Fox Kids Early Learning Centre
01.2015 - 01.2016
Cashier
Woolworths
07.2012 - 08.2015
Certificate III - Dog Psychology, Behaviour & Training
The Career Academy
Certificate III - Dog & Pet Grooming
The Career Academy
Certificate II - Information, Digital Media and Technology
Holmesglen Vocational College
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