Courtney Troy
Macquarie Fields,NSW
Summary
The position of a senior Correctional officer is an opportunity that I am genuinely interested in and eager to accept as I intend to further my career within Corrective Services NSW (CSNSW). Backed by my experiences within positions held within CSNSW, I have developed key skills which I believe shall make a significant contribution to this role. I understand the key responsibilities of a Senior Correctional Office and have gained rich experience in all areas. Throughout my experience within corrective services, I have performed duties with professionalism and diligence to maintain the good order of the Centre ensuring a high standard of continuous static and dynamic security. I have provided oversight to offender and officers whilst always demonstrating a duty of care and displaying resilience and courage whilst showing the Ability to always maintain confidentiality. I have a commitment to support and contribute to the strategies strategic projects to achieve the premiers' priorities and I am confident that if I am given the opportunity, I will not just add value to this position but ultimately CSNSW.
Overview
13
13
years of professional experience
Work History
Higher Duties- Functional Manager (FM1)
Long Bay Corrective Services | Metropolitan Special Programs Centre
Macquarie Fields
12.2016 - Current
- Manage maximum security unit, report to the manager of security for briefings on the daily routine, assist staff with let go and lock ins, control the purposeful day of the inmates, responsible for IRM reporting, assist with DSR checks, manage inmate applications and requests, responsible for managing and placing inmates on Segregation orders and managing SMAP directions and reviews, collating Incident packages, assist staff with knowledge and the ability to implement emergency and riot procedures, ensure incident reporting and provision of support services are in accordance with policy, relevant legislation and CSNSW duty of care, maintain stability within the correctional Centre, consult with respective line managers and other key stakeholders, provide concise, informative, and timely briefings to the Managers.
Higher Duties- Senior Correctional Officer
Long Bay Corrective Services | Metropolitan Special Programs Centre
Macquarie Fields
12.2016 - Current
- Supervise Audio Video link (Consult with stakeholders including Judges, Court representatives, lawyers, Police, Support services), Supervisor of Risk Intervention Team (Consult with Psychologists Services and Programs officers and Justice Health to assist offenders to reduce their risk of self-harm and suicidal thoughts), Supervisor staff in maximum- and minimum-security wings to maintain the safety and security of all areas and assist with maintaining wing records and searches, supervise Clinic Staff with medication distribution consult with stakeholders to facilitate services to inmates (Drug and Alcohol, Doctors, Psychiatrist, Optometrist, Physio Therapist), supervisor staff in Gate procedures in maximum- and minimum-security as well as wings Working within violent offenders, sex offenders', Inmates in acute crisis management units, mental Health wards, segregation unit, aged rehabilitant units, supervisor of visits front and back to ensure all alerts are checked, and all visitors and inmates are searched and to assist with removing any contraband trying to be introduced into the center, ensure custody administration duties are performed (Communicate and work alongside Security Operations Group), supervise in Reception to Leverage skills in managing reception and discharge procedures, warrants and bails, perform duties as Supervisor Security for day and night shifts maintaining wing records, daily states reporting incidents attending to knock ups and medical responses.
Pick Packer
Coles Warehouse Smeaton grange
01.2015 - 01.2016
- Obtained Certificate III in Transport and logistics, consulted with other team members to meet daily packing targets, ensured all machines were cleaned and met all operational KPIs, reported any work health and safety issues.
Retail Manager
Nike Retail Store Macarthur Square
01.2012 - 01.2015
- Managed a team of Four and delegated appropriate duties to them, nationally recognized awards for highest sales and excellent customer service, held team meetings about products, stock, and customer service, facilitated team training days, managed all stock in and out, and stock changeover every three months, visual merchandising and stock take.
Identified Service and Programs Officer
Metropolitan Special Programs Unit
Long Bay Correctional Centre
- Delivered cultural programs to inmates once a week, assisted inmates with Housing, Centrelink, Licenses, Birth Certificates, Medicare, and banking, linked inmates with Identified and non-Identified services upon release to reduce the risk of reoffending in the community and help identify a support system, assisted with family crisis where a family member had passed, assist in arranging facilities for inmate to view funerals, communicated effectively with a diverse range of stakeholders and built strong connections, assist with preparation of NAIDOC, offer support to inmates around culturally based issues, document interactions and inmate participation on OIMS, upload supportive documents for Housing, Centrelink, Driver's License, Birth Certificates, Medicare, and banking onto EDRMS, attend fortnight meetings with Manager of Service and Programs officer about daily activities and programs for inmates, communicate effectively with Regional Service and programs officer regarding the inmates housed in MSPC and to update them on the regression/progression of inmates housed in MSPC, attend Segregation meetings with Governor, Functional Manager, Case Management, Justice health and Psychiatrist to discuss identified inmates housed in Segregation and possible tools to assist with the wellbeing of the inmates, communicate effectively with Aboriginal Delegates in each area to discuss any concerns or issues that may need to be raised or relayed to other inmates, work in partnership with other government and community agencies to ensure that offenders and their families feel supported.
1st Class Correctional Officer
Metropolitan Special Programs Unit
Long Bay Correctional Centre
- Work with a wide variety of inmates including violent offender programs, sex offenders, acute crisis management unit, mental health wards, segregation unit, aged rehabilitate unit as well as the disability wings, significantly contributing to the provision of dynamic and static security in the containment and oversight of inmate/offender activities, conduct perimeter checks, conducting musters and head checks where I report back to SAS's and MOS's, offering ongoing observations of inmates such as RITS and yard security, conduct wing, yard, and cell searches along with searching of inmates and inmate property, ensure all wing records are up to date and undertaking custody administration duties, new receptions into wings, prepare case notes and reports for senior personnel and manage all aspects of OIMS, assist with front and back house of visits check alerts and logging attendance and any issues that may arise, hospital guard duties that have ranged from one-out to three-out escort, assist with the running of audio-Visual link, communicate effectively with stakeholders in Audio visual link, communicate effectively with stakeholders and managers during NAIDOC events.
Education
Diploma of leadership and management -
07.2024
Training and Assessing -
08.2023
Women in Leadership -
10.2022
Certificate IV in Business Management -
12.2021
Certificate II in Career Preparation (Aboriginal Mentoring Program) -
11.2020
Certificate III in Corrective Services -
12.2016
Certificate II in Warehousing and Logistics -
11.2016
Skills
- Perform duties with professionalism and diligence
- Maintain the good order of the Centre ensuring a high standard of continuous static and dynamic security
- Provide oversight to offender and officers
- Demonstrate a duty of care and displaying resilience and courage
- Ability to always maintain confidentiality
- Commitment to support and contribute to the strategies strategic projects to achieve the premiers' priorities
- Communicate effectively with stakeholders within the department
- Adept at utilizing multiple technology systems, including: Just Connect, Justice Link, Cisco (AVL), Audio Visual Link (AVL), Video Visits (Tablet visits), OIMS, Microsoft- Office, word, teams outlook PowerPoint and calendar, EMDR, Biometrics
- Delivered cultural programs to inmates once a week
- Assist inmates with Housing, Centrelink, Licenses, Birth Certificates, Medicare, and banking
- Link inmates with Identified and non-Identified services upon release to reduce the risk of reoffending in the community and help identify a support system
- Assist with family crisis where a family member had passed
- Assist in arranging facilities for inmate to view funerals
- Communicate effectively with a diverse range of stakeholders and built strong connections
- Assist with preparation of NAIDOC
- Offer support to inmates around culturally based issues
- Document interactions and inmate participation on OIMS
- Upload supportive documents for Housing, Centrelink, Driver's License, Birth Certificates, Medicare, and banking onto EDRMS
- Attend fortnight meetings with Manager of Service and Programs officer about daily activities and programs for inmates
- Communicate effectively with Regional Service and programs officer regarding the inmates housed in MSPC and to update them on the regression/ progression of inmates housed in MSPC
- Attend Segregation meetings with Governor, Functional Manager, Case Management, Justice health and Psychiatrist to discuss identified inmates housed in Segregation and possible tools to assist with the wellbeing of the inmates
- Communicate effectively with Aboriginal Delegates in each area to discuss any concerns or issues that may need to be raised or re-laid to other inmates
- Works in partnership with other government and community agencies to ensure that offenders and their families feel supported
- Work with a wide variety of inmates including violent offender programs, sex offenders, acute crisis management unit, mental health wards, segregation unit, aged rehabilitate unit as well as the disability wings
- Conduct perimeter Checks
- Conduct musters and head checks
- Offer ongoing observations of inmates such as RITS and yard security
- Conduct wing, yard, and cell searches along with searching of inmates and inmate property
- Ensure all wing records are up to date and undertaking custody administration duties
- Assist with front and back house of visits check alerts and logging attendance and any issues that may arise
- Hospital guard duties
- Assist with the running of audio-Visual link
Accomplishments
- Governors' recognition award
- Nominated as a 'Support officer" for assisting with work portal
- Nominated as Peer Support Officer
- Nominated as a 'Support officer" for assisting with Supportive workplace Project
- Assist with setting up Audio Visual Link in MSPC
- Assist with setting up tablet visits during COVID
- Covid liaison officer (Tracing close contacts to Covid positive staff)
- Assist with the running of Naidoc
- Provide Service and Programs
- Enroll in various courses offered by the department for continues development to obtain a higher level of education and qualifications.
References
- Adam Schreiber, Governor, Metropolitan Special Programs Unit, Long Bay Correctional centre, adam.schreiber@justice.nsw.gov.au
- Paul Coyne, Security Manager, Metropolitan Special Programs Unit, Long Bay Correctional centre, paul.coyne@justice.nsw.gov.au
- Damien Cooke, Senior Assistant, Superintendent, Metropolitan Special Programs Unit, Long Bay Correctional centre, Damien.cooke@justice.nsw.gov.au
- Anthony Sharples, Senior Correctional Officer, Metropolitan Special Programs Unit, Long Bay Correctional centre, Anthony.sharples@justice.nsw.gov.au
Advancedskills
- Communicate effectively with stakeholders within the department
- Adept at utilizing multiple technology systems, including: Just Connect, Justice Link, Cisco (AVL), Audio Visual Link (AVL), Video Visits (Tablet visits), OIMS, Microsoft- Office, word, teams outlook PowerPoint and calendar, EMDR, Biometrics
Advancedtraining
- Motivational Interactions
- Managing at risk Inmates
- Connecting with Aboriginal Communities
- Thriving at work
- Control Room Operations
- Reception Operations
- Maintaining Professional Boundaries
- Five Minute Intervention
- Aerosol Chemical Operations
- Mental Health Awareness
- Xray full body scanner
- Provide First Aid First Aid
- Work health and Safety
Higherdutiesperformed
- Functional Manager (FM 1), Maximum security, 1 month
- Temporary appointed Senior, Maximum and minimum Security, 9 months
Timeline
Higher Duties- Functional Manager (FM1)
Long Bay Corrective Services | Metropolitan Special Programs Centre
12.2016 - Current
Higher Duties- Senior Correctional Officer
Long Bay Corrective Services | Metropolitan Special Programs Centre
12.2016 - Current
Pick Packer
Coles Warehouse Smeaton grange
01.2015 - 01.2016
Retail Manager
Nike Retail Store Macarthur Square
01.2012 - 01.2015
Identified Service and Programs Officer
Metropolitan Special Programs Unit
1st Class Correctional Officer
Metropolitan Special Programs Unit
Diploma of leadership and management -
Training and Assessing -
Women in Leadership -
Certificate IV in Business Management -
Certificate II in Career Preparation (Aboriginal Mentoring Program) -
Certificate III in Corrective Services -
Certificate II in Warehousing and Logistics -
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