Summary
Work History
Education
Skills
Timeline
Overview
Generic

Anayatullah Salihi

Summary

Customer-focused and service-driven professional with a strong commitment to delivering exceptional customer experiences and improving Net Promoter Score (NPS) feedback. Energetic communicator with excellent interpersonal skills, known for creativity and resourcefulness in solving customer issues and enhancing service processes. Recognized for contributing to a positive team environment and consistently going above and beyond to meet and exceed customer expectations.

Work History

Business Manager

Optus Retail
01.2021 - Current

Consistently achieved and exceeded daily, weekly, and monthly key performance indicators (KPIs) through a proactive and customer-first approach. Delivered exceptional customer service by actively listening, identifying individual needs, and providing tailored solutions. Always ensured a positive customer experience, building trust and loyalty while upholding the company’s reputation for excellence.

Sales Assistant

Telstra
04.2020 - 01.2021

As a sales representative I achieved my daily weekly and monthly key performance indicators. Delivery of exceptional customer service and always making sure the customers’ needs are met in a manner that reflects positively on the company.

Business Manager

Optus Retail
02.2018 - 04.2020

- A customer-focused sales representative skilled in delivering tailored solutions for mobile and fixed-line products and services, ensuring a seamless experience through effective communication and efficient service processes.

Tutor

Kumon Learning Center
08.2017 - 01.2018

As a Tutor in a learning centre environment, responsible for supporting students' academic development by delivering personalized instruction across a range of subjects. Duties include preparing and delivering lesson plans, assessing student progress, and creating a positive, engaging learning atmosphere. Tutors work closely with students, parents, and educational staff to tailor learning strategies, build confidence, and improve academic outcomes.

Education

Completed Year 12 -

Fountain Gate Secondary College
Narre Warren
12-2018

Skills

  • Effective Communication
  • Problem-Solving
  • Active Listening
  • patience
  • Time Management
  • Culture Sensitivity
  • Ownership and Accountability
  • Follow up and Closure

Timeline

Business Manager

Optus Retail
01.2021 - Current

Sales Assistant

Telstra
04.2020 - 01.2021

Business Manager

Optus Retail
02.2018 - 04.2020

Tutor

Kumon Learning Center
08.2017 - 01.2018

Completed Year 12 -

Fountain Gate Secondary College

Overview

8
8
years of professional experience
Anayatullah Salihi