ANCY JOY
South Morang,Australia
Summary
Friendly and supportive manager who is good at solving problems and helping teams work well together. Great at leading, motivating others, and building strong relationships with customers. Able to make smart decisions on my own to help the program succeed. Focused on using training, support, and encouragement to keep employees engaged and improve their performance.
Overview
27
27
years of professional experience
Work History
Program Manager
Northern Area Mental Health Service
10.2021 - Current
- Currently managing an outpatient clinic in Northern Health for 60-70 staff and supporting over 500 consumers in the northern suburbs. The team has various functions which include outpatient, case management and acute.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Ongoing engagement with strategic plans, setting clear objectives and achievable milestones for the team.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Staff management
Casual Mental Health Clinician
Eastern Health Access Team
07.2018 - 03.2022
- Worked as senior mental health clinician at Maroondah ED, Angliss ED, CAT Team and Phone Triage
Team Leader
North West Area Mental Health Service, Coburg
12.2016 - 10.2021
- Day to day administration
- Rostering and shift filling
- Line management to all staff
- Supervision to Social Workers
- Contribute to projects and maintain standards of care
- Support to staff to manage their caseload
- Crisis management
- Primary and secondary consultation to a range of stakeholders
- Training to staff in house and other agencies
- Complaint resolution
- Acting up in the absence of the Manager
- Provides support to the Team management staff in the daily management and provision of clinical care to consumers, carers and other stakeholders
Senior Mental Health Clinician - ACIS
North West Mental Health, Coburg
12.2015 - 11.2016
- Referrals/Managing referrals
- Assessment phone and face to face, risk assessment and management, ongoing reviews
- Assessment for consumers in crisis, care assessment
- Admission gatekeeping for inpatient units, arrange admission whenever necessary, Actively participate and host conference calls
- Participate in multidisciplinary team discussion and formulate care plans
- Other tasks: supports in formulating wellness and recovery plans, clinical reviews, formulate safety plans, care and family support
- Reporting and recording
- Supervision to junior colleagues, mentoring support to students on placement, informal peer support to colleagues, the job education and training to colleagues
- Liaison with IPU, ED, police paramedics, general practitioner, private healthcare providers, child protection services, and voluntary organisations etc
- Case management and offering medicopsychosocial support to patient with longer needs
- Involvement in activity towards service development, support research etc
- Provides assessment, treatment and support to consumers in crisis, joint working with police and Key clinicians support allocated consumer
Senior Triage Clinician
North West Triage
03.2015 - 02.2016
- Work as a very close interface between community and mental health services
- Telephone screening of referrals and make a succinct and appropriate assessment of the needs of the individual
- Risk assessment and management and formulate short-term safety plan till the consumer is seen by services
- Determine the appropriateness of the referral based on needs and risk assessment
- Liaise with all the AMHS police, CPS, GP, Private Psychiatrists, carers, families, general public etc
- Equipped with using the various databases used by various AMHS
- Maintain on-going data for monitoring purpose
- To offer advice, assessment, risk assessment and management to consumer over the phone and link them with appropriate services depending on their needs
Brief Intervention Clinician/CAT Clinician Grade 2 Social Worker
North West Integrated Community mental Health Team/NWAT Team
04.2012 - 03.2015
- Offer ongoing support and guidance to junior clinicians and peer support to colleagues
- Maintain comprehensive recording of contacts
- To offer advice, assessment, risk assessment and management to consumer in crisis and also offer work as a key clinician to allocated consumers for long-term management
- All the tasks mentioned in Role 1
- Additionally include offering support to consumers at PARC
Team Leader/Senior Clinician
Adult Community Mental Health Team Chessington and Surbiton, UK
07.2008 - 01.2012
- Referrals accepting both phone and paper referrals, prioritising them and formulating a plan
- Assessment initial assessment, ongoing assessment and reviews, risk assessment and management, carers and young carer's assessment
- Consumers in crisis assessment and management of consumer in crisis during office hours
- Treatment offer treatment option including admission based on needs and organising the same
- Working strategy, multidisciplinary working, interagency and liaising with other agencies
- Other tasks: psychosocial support, social work specific support, referral to other specialised agencies work on recovery based approach
- Case management
- Supervision to junior colleagues, practice teacher to university students
- Liaising with other departments like welfare benefits, housing, voluntary organisations, Drug and alcohol agency, GP surgeries, probation etc
- Lead person for Safeguarding Vulnerable Adults, Domestic Violence and Carer Support
- Recoding and reporting
- Management of team in the absence of Team Manager
- Day to day administration
- To offer advice, assessment, treatment, psychosocial support to consumer with enduring mental illness
- The role is involved working as a duty worker, case manager, and acting team leader
Social Worker
Adult Community Drug and Alcohol Team, Kingston, UK
03.2004 - 06.2008
- Referral screening, practising and formulating a plan of care
- Assessment assessment of needs, risk assessment and management, ongoing review of plans, ongoing placement (rehab) reviews
- Assist in the choice of treatment options detox and rehabilitation
- Multidisciplinary and multiagency working
- Practice based education to social work students
- Lead worker for child protection in the team
- Carer's assessment and support to carers
- Care Coordination for allocated cases
- Support and monitoring in the community
- Referral to inpatient and specialist treatment agency
- Liaising with other departments like welfare benefits, housing, voluntary organisations, Drug and alcohol agency etc
- To offer advice, assessment, treatment and support to consumers with substance misuse problem
Support Worker
Hobkirk Residential Home (for elderly), New Malden, UK
10.2003 - 09.2004
- Offer rehabilitation support to aged consumer prior to being discharged home towards independent living
- Part time
Outreach Worker
Kaleidoscope Project
02.2003 - 02.2004
- Outreach work with ethnic minority groups and drug education for young people and their families
- One to one support to the young people and their families on drug misuse and its related issues
- Organising groups for young people and group for adults on drug education
- Offer drug education in their local language
- Creating awareness through exhibition and drug information and treatment available
- Referral to specialist agencies for treatment and further support
- To offer advice, education, prevention support and referrals to Asian Young People
Lecturer Research Officer Program Manager
Governmental and Non Governmental Agencies
02.1998 - 03.2001
- Worked in Kerala, India, across various agencies completing a variety of roles including team leader, lecturer, researcher, and social worker. Provided support, education, and treatment for mental health and sexual health issues, especially among vulnerable groups. Designed and led research projects, taught social work students, and coordinated care services in health and community settings.
Education
Master of Social Work (MSW) - Medical and Psychiatric Social Work
Mahatma Gandhi University
India01.1997
MA - Public Administration
Kerala University
India01.2001
Doctor of Social Work - Social Work
La Trobe University
Skills
- Program leadership
- Clinic management
- Strategic planning
- Flexible and adaptable
- Operations management
- Team leadership
- Stakeholder communications
- Change management
- Personnel management
Affiliations
- Assessed and approved as eligible for membership Australia Association of Social Workers (AASW)
- Registered as a Social Worker at the General Social Care Council UK since 2005.
Timeline
Program Manager
Northern Area Mental Health Service
10.2021 - Current
Casual Mental Health Clinician
Eastern Health Access Team
07.2018 - 03.2022
Team Leader
North West Area Mental Health Service, Coburg
12.2016 - 10.2021
Senior Mental Health Clinician - ACIS
North West Mental Health, Coburg
12.2015 - 11.2016
Senior Triage Clinician
North West Triage
03.2015 - 02.2016
Brief Intervention Clinician/CAT Clinician Grade 2 Social Worker
North West Integrated Community mental Health Team/NWAT Team
04.2012 - 03.2015
Team Leader/Senior Clinician
Adult Community Mental Health Team Chessington and Surbiton, UK
07.2008 - 01.2012
Social Worker
Adult Community Drug and Alcohol Team, Kingston, UK
03.2004 - 06.2008
Support Worker
Hobkirk Residential Home (for elderly), New Malden, UK
10.2003 - 09.2004
Outreach Worker
Kaleidoscope Project
02.2003 - 02.2004
Lecturer Research Officer Program Manager
Governmental and Non Governmental Agencies
02.1998 - 03.2001
Master of Social Work (MSW) - Medical and Psychiatric Social Work
Mahatma Gandhi University
MA - Public Administration
Kerala University
Doctor of Social Work - Social Work
La Trobe University
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