Summary
Overview
Work History
Skills
Languages
Interests
Timeline
Generic

Andi Rune

North Lakes,Queensland

Summary

Business professional with extensive experience in small business management, driving operational success and customer satisfaction. Known for collaborative approach to team leadership and achieving impactful results. Reliable and adaptable, excelling in warehouse management, fulfilment and daily operations.

Overview

14
14
years of professional experience

Work History

Manager - Store & Warehouse

Peppa Penny
02.2019 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Delivered a high standard of service with both customers and suppliers.
  • Maintained a professional, organised, and safe environment for employees and customers.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained and managed the Storeroom with a high volume of picking and packing online orders
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Negotiated favourable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Small Business Owner

Self Employed
11.2023 - Current
  • Luma Light specialises in quality handmade keepsakes, signage & home decor pieces.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Invested in technology upgrades to streamline operations and improve customer experience.

Store Manager

Amart Furniture
05.2011 - 02.2019
  • Managed over 50 staff
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Assisted customers at front counter & on the sales floor answering questions regarding products.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

Skills

  • Small business operations
  • Planning and execution
  • Vendor relations
  • Customer Service
  • Managing Staff
  • Team building
  • Warehouse Management

Languages

English
Native or Bilingual
Danish
Native or Bilingual

Interests

  • I like working with my hands and fixing things
  • Crafting and DIY Projects
  • Music
  • Designing and Printing 3D Models
  • Spending time with my family
  • Bike Riding

Timeline

Small Business Owner

Self Employed
11.2023 - Current

Manager - Store & Warehouse

Peppa Penny
02.2019 - Current

Store Manager

Amart Furniture
05.2011 - 02.2019

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Andi Rune