Andrea Acero

• Liaised between travel insurance providers and international travellers to ensure timely medical assistance across Australia, ensuring seamless care during critical situations such as accidents and serious illnesses
• Promoted to Management Lead to handle complex cases - up to 10 cases per day, overseeing claims, leading a team of 4 members, and ensuring exceptional customer service
• Demonstrated strong cultural sensitivity and adaptability by effectively communicating in Spanish, English, and Portuguese while ensuring confidentiality, privacy, and compliance with regulations in handling sensitive medical information

• Provided exceptional customer service in a fast-paced restaurant environment, greeting and seating guests, managing reservations, addressing inquiries, and ensuring a positive dining experience.
• Collaborated with kitchen and service staff to maintain efficient operations and ensure guest satisfaction.

• Delivered accurate simultaneous translations (English-Spanish), ensuring discretion and confidentiality when handling sensitive information
• Provided precise written translations on cybersecurity topics, ensuring clarity and technical accuracy

• Designed and implemented innovative lesson plans to engage Year 9, 10, and 11 students in English language learning. Introduced creative projects such as custom board games, resume design exercises, and comic strip creation to enhance vocabulary and understanding of grammar structures.
• Assessed and tracked student progress through evaluations and constructive feedback. Communicated with parents to discuss student development, strengths, and areas for growth.

• Provided exceptional customer service via phone, email, and chat to clients in the United States and Canada, supporting sales and troubleshooting for GlobalRose.com, a wholesale flower e-commerce platform.
• Acted as an international account advisor for wholesale flower companies, offering tailored support and guidance.
• Managed customer complaints, processed refunds, and facilitated order changes and cancellations, ensuring prompt and satisfactory resolutions.