Andrea Carter
Davoren Park,SA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Able to contribute to team success and achieve positive results, as well as individually.
Im ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
1991
1991
years of post-secondary education
1
1
Certification
Work History
Retail Sales Associate
Big W
07.2008 - Current
- Assisting customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to maintain store organization and visual merchandising standards.
- Operated point-of-sale systems for efficient transaction processing and customer service.
- Contributed to inventory management by restocking shelves and managing stock levels.
- Trained new associates on customer service protocols and operational procedures.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Greeted customers and provided outstanding customer service.
- Supervision of self serve and checkouts at front of store
Service Station Attendant
Woolworths Group
01.2002 - 07.2008
- Operated fuel pumps and maintained cleanliness of service station environment.
- Assisted customers with inquiries and provided product information to enhance service experience.
- Managed cash register, processed transactions accurately, and handled daily reconciliations.
- Monitored stock levels and restocked shelves to ensure optimal product availability for customers.
- Conducted routine safety checks on equipment and reported maintenance needs promptly.
- Collaborated with team members to improve workflow efficiency during peak hours.
Education
Certificate - Cosmetology
TAFE SA
SAYear 11 -
Para Hills High
Para Hills SASkills
- Customer service
- Teamwork
- Problem-solving
- Time management
- Cash handling
- Store opening and closing
- Stocking and receiving
- Phone etiquette
- POS system operations
- Conflict resolution
- Policy and procedure adherence
- Interpersonal and written communication
- Stock replenishment
- Order processing
- Product merchandising
- Complaint management
- Loss prevention
- Self-checkout assistance
- Friendly and outgoing
- Data entry
- Returns and exchanges
- Loyalty promotion
- Stockroom safety procedures
- Attention to detail
- Goal driven
- Positive customer engagement
Certification
• Advanced association of Beauty Therapy
• Certificate in keeping the work place safe for occupational health and safety
• First Aid Certificate ( not current)
• Retail Certificate
• Fire fighting certificate
• LPG safety / decanting certificate
• Customer Service Award
• Working with Children permit ( includes police clearance)
Referees
Lauren Tomaselli Anna Cliff
Big W Personal
0410 411 595 0422 143 572
Timeline
Retail Sales Associate
Big W
07.2008 - Current
Service Station Attendant
Woolworths Group
01.2002 - 07.2008
Certificate - Cosmetology
TAFE SA
Year 11 -
Para Hills High