ANDREA EDWARDS
Central Coast,NSW
Summary
Compassionate and empathetic crisis worker focused on improving lives through effective crisis intervention. Proficient in financial and social skills with over ten years experience working in customer relations and team leadership. I am also an organized, motivated learner who tackles professional challenges leveraging strong interpersonal skills, effective time management and problems solving expertise.
Overview
2025
2025
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Owner - Event and Lifestyle Photographer
Sugar Plum Photography
2017 - Current
- Responsible for marketing my business and keeping my social media platforms engaging and relevant
- Edit images in a timely manner and deliver finished products to an exceptional standard
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation
Customer Experience Manager (Personal Lending Products)
Commonwealth Bank of Australia
01.2015 - 07.2016
- Partnered with product managers to strategically address key service issues impacting lending product customers internal and external to the Group
- Liaised with stakeholders on projects that would impact their service and products to foster seamless project execution
- Created learning material for other business units including Group Customer Relations to improve customer complaint handling
- Managed complex Personal Lending complaints including those escalated to Financial Ombudsman Services
Team Leader/ Sales and Service Coach/ Facilitator
Commonwealth Bank of Australia
2007 - 2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Resolved customer complaints and complex issues
- Responsible for the assessment and hiring of new employees
- Group facilitation for new and existing employees
- Created engaging material for training and development
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Graduate Diploma of Psychology (Advanced) -
Monash University
01.2024 - Current
Graduate Diploma of Psychology - undefined
Monash University
01.2022 - 2023.01
Graduate Diploma of Counselling - undefined
Australian College of Applied Psychology
01.2012 - 2014.01
Bachelor of Arts - Psychology
University of Western Sydney
01.2001 - 2004.01
Skills
Microsoft 365
Time management abilities
Team collaboration
Crisis management
Talent development
Strategic planning
Research skills
Analytical skills
Excellent problem solving
Excellent communication
Relationship building
Business management
Business management
IBM SPSS Statistics
Zoom
Accomplishments
Lifeline Australia
- Utilise excellent active listening skills with a high level of empathy to provide a non-judgmental and supportive presence to callers.
- Engage in consistent supervision to maintain healthy boundaries
- Engage in regular self care activities to enhance levels of resilience
Passions
- Photography
- Yoga and fitness
- Music and dance
Affiliations
Australian Psychological Society (Student Subscriber)
Timeline
Graduate Diploma of Psychology (Advanced) -
Monash University
01.2024 - Current
Graduate Diploma of Psychology - undefined
Monash University
01.2022 - 2023.01
Customer Experience Manager (Personal Lending Products)
Commonwealth Bank of Australia
01.2015 - 07.2016
Graduate Diploma of Counselling - undefined
Australian College of Applied Psychology
01.2012 - 2014.01
Bachelor of Arts - Psychology
University of Western Sydney
01.2001 - 2004.01
Owner - Event and Lifestyle Photographer
Sugar Plum Photography
2017 - Current
Team Leader/ Sales and Service Coach/ Facilitator
Commonwealth Bank of Australia
2007 - 2015
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