Andrea Fynn
Summary
Dynamic Legal Client Support Officer at Legal Aid NSW with a proven track record in enhancing client access to services and fostering team collaboration. Skilled in report writing and problem-solving, Passionate about delivering exceptional client experiences.
Overview
8
8
years of professional experience
Work History
Legal Client Support Officer
Legal Aid NSW
10.2025 - Current
- Assisted clients with legal processes to access vital services.
- Maintained precise records of client interactions and clear communication between client and legal representatives.
- Collaborated with co-workers to prepare vital documentation and client files for court.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Assisted clients in navigating legal processes, ensuring access to essential services.
Optical Sales Associate
One Point Seven Four
02.2022 - 10.2025
- Assisted customers in selecting eyewear based on individual needs and preferences.
- Provided detailed product knowledge to enhance customer decision-making processes.
- Maintained accurate inventory records and ensured optimal stock levels of eyewear products.
- Collaborated with team members to create engaging merchandise displays that attracted customers.
- Conducted routine lens fittings to ensure proper alignment and comfort for clients.
- Educated customers about lens options, coatings, and frame materials to improve satisfaction rates.
- Resolved customer inquiries and concerns promptly, fostering positive shopping experiences.
- Delivered exceptional service by conducting thorough frame adjustments tailored to individual comfort levels.
- Achieved sales goals by utilizing strong communication skills and understanding of customer needs.
- Enhanced customer satisfaction by providing personalized optical recommendations and fittings.
- Educated customers on proper lens care practices to prolong the life of their eyewear investments.
- Assisted customers in selecting frames and lenses based on their prescription needs and personal style preferences.
- Conducted thorough follow-ups with clients after purchases to ensure satisfaction and address any concerns or questions they might have had about their new eyewear products.
Production Coordinator
The Iconic
10.2021 - 02.2024
- Coordinated production schedules to optimize workflow and meet deadlines.
- Collaborated with cross-functional teams to streamline communication and improve project efficiency.
- Assisted in inventory management, ensuring accuracy and timely replenishment of supplies.
- Supported quality control processes by monitoring product standards throughout production phases.
- Managed digital asset organization, facilitating easy access for team members during projects.
- Trained new team members on operational procedures and best practices for efficiency.
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated with production team to support productivity targets and deadline management.
- Coordinated communication between departments, fostering a collaborative work environment.
Optical Sales Associate
Bailey Nelson
06.2018 - 10.2021
- Implemented efficient checkout procedures that minimized wait times during peak hours.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Continuously expanded industry knowledge to stay informed on the latest trends and products in the optical field.
- Promoted company loyalty program benefits to encourage repeat business from satisfied clients.
- Processed insurance claims accurately and promptly, minimizing wait times for customers.
- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
- Coordinated timely processing of special orders for unique frames or customized lenses.
- Efficiently managed inventory, maintaining appropriate stock levels to meet customer demands.
- Supported optometrist with pre-testing procedures, ensuring accurate results for prescription adjustments.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
James I O’Neill
06.2010
Skills
Work coordination
Report writing
Strategic planning
Innovation and creativity
Report preparation
Cultural awareness
De-escalation techniques
Teamwork and collaboration
Attention to detail
Organizational skills
Multitasking Abilities
Problem-solving
Time management
Written communication
Active listening
Analytical thinking
Interpersonal communication
Conflict resolution
Task prioritization
Logistics coordination
Teamwork
Problem-solving abilities
Timeline
Legal Client Support Officer
Legal Aid NSW
10.2025 - Current
Optical Sales Associate
One Point Seven Four
02.2022 - 10.2025
Production Coordinator
The Iconic
10.2021 - 02.2024
Optical Sales Associate
Bailey Nelson
06.2018 - 10.2021
High School Diploma -
James I O’Neill