SIMONE ROBERTS
Surry Hills,NSW
Summary
Seeking to maintain Part-Time or full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking passionate person with strong organizational skills. Ready to help team achieve company goals. Highly organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Legal Client Support Officer
Legal Aid NSW
02.2023 - Current
- Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
- Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.
- Helped with intake of new clients and materials by setting up files and attaching important documents to clients files.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Developed efficient filing systems for legal documents resulting in reduced retrieval times and increased productivity.
- Increased productivity by anticipating solicitor needs and providing proactive support in various administrative tasks.
- Maintained organized client databases for streamlined communication efforts between solicitors teams and clients.
1000 Days Support Worker
Mudgin-gal Aboriginal Women's Centre
08.2021 - 01.2023
- Helping Pregnant Aboriginal Women at risk of losing their newborn babies
- Support & Advocate for Pregnant Aboriginal Women
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Liased with client and organisations to organise appointments and transport client to appointments
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Full Time Flight Attendant
Jetstar Airways
08.2006 - 02.2023
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
- Answered passengers' questions and provided solutions to issues arising during flights
- Reassured and comforted passengers during turbulent flights and unavoidable delays
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures
Education
Certificate II -
Certificate II In Hospitality Operations
Loftus TafeCertificate -
Responsible Service Of Alcohol
Loftus TafeCertificate -
Senior First Aid
St JohnsCertificate -
Certificate II In Computer Operations For Office
Petersham TafeEligible For Certificate of Registration -
Diploma In Real Estate Management
Randwick TafeDiploma Paralegal Services - Law
TAFE
ULTIMO 08-2024
Certificate IV in Legal Services - LAW
TAFE
ULTIMO 08-2023
High School Diploma -
Higher School Certificate
Alexandria, NSW1998
Skills
- Client Relationship Building
- Teamwork and Collaboration skills
- Customer Service
- Time Management
- Policies and Procedures Adherence
- Attention to Detail
- Multitasking Abilities
- Calm and Professional Under Pressure
- Computer Skills
- Data Entry
- Administrative and Office Support
- Professional telephone demeanor
- Cultural Sensitivity
Hobbies
Love travelling, Playing sports, Netball, Tennis, Reading and spending time with family.
REFEREES
PROVIDE UPON REQUEST
Timeline
Legal Client Support Officer
Legal Aid NSW
02.2023 - Current
1000 Days Support Worker
Mudgin-gal Aboriginal Women's Centre
08.2021 - 01.2023
Full Time Flight Attendant
Jetstar Airways
08.2006 - 02.2023
Certificate II -
Certificate II In Hospitality Operations
Certificate -
Responsible Service Of Alcohol
Certificate -
Senior First Aid
Certificate -
Certificate II In Computer Operations For Office
Eligible For Certificate of Registration -
Diploma In Real Estate Management
Diploma Paralegal Services - Law
TAFE
Certificate IV in Legal Services - LAW
TAFE
High School Diploma -
Higher School Certificate
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