SIMONE ROBERTS
Surry Hills,NSW
Summary
Seeking to maintain Part-Time or full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking passionate person with strong organizational skills. Ready to help team achieve company goals. Highly organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Legal Client Support Officer
Legal Aid NSW
Head Office Sydney
02.2023 - Current
- Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
- Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.
- Helped with intake of new clients and materials by setting up files and attaching important documents to clients files.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Developed efficient filing systems for legal documents resulting in reduced retrieval times and increased productivity.
- Increased productivity by anticipating solicitor needs and providing proactive support in various administrative tasks.
- Maintained organized client databases for streamlined communication efforts between solicitors teams and clients.
1000 Days Support Worker
Mudgin-gal Aboriginal Women's Centre
Chippendale, NSW
08.2021 - 01.2023
- Helping Pregnant Aboriginal Women at risk of losing their newborn babies
- Support & Advocate for Pregnant Aboriginal Women
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Liased with client and organisations to organise appointments and transport client to appointments
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Full Time Flight Attendant
Jetstar Airways
Sydney Airport, NSW
08.2006 - 02.2023
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
- Answered passengers' questions and provided solutions to issues arising during flights
- Reassured and comforted passengers during turbulent flights and unavoidable delays
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures
Education
Certificate II -
Certificate II In Hospitality Operations
Loftus TafeCertificate -
Responsible Service Of Alcohol
Loftus TafeCertificate -
Senior First Aid
St JohnsCertificate -
Certificate II In Computer Operations For Office
Petersham TafeEligible For Certificate of Registration -
Diploma In Real Estate Management
Randwick TafeDiploma Paralegal Services - Law
TAFE
ULTIMO 08-2024
Certificate IV in Legal Services - LAW
TAFE
ULTIMO 08-2023
High School Diploma -
Higher School Certificate
Alexandria, NSW1998
Skills
- Client Relationship Building
- Teamwork and Collaboration skills
- Customer Service
- Time Management
- Policies and Procedures Adherence
- Attention to Detail
- Multitasking Abilities
- Calm and Professional Under Pressure
- Computer Skills
- Data Entry
- Administrative and Office Support
- Professional telephone demeanor
- Cultural Sensitivity
Hobbies
Love travelling, Playing sports, Netball, Tennis, Reading and spending time with family.
REFEREES
PROVIDE UPON REQUEST
Timeline
Legal Client Support Officer
Legal Aid NSW
02.2023 - Current
1000 Days Support Worker
Mudgin-gal Aboriginal Women's Centre
08.2021 - 01.2023
Full Time Flight Attendant
Jetstar Airways
08.2006 - 02.2023
Certificate II -
Certificate II In Hospitality Operations
Certificate -
Responsible Service Of Alcohol
Certificate -
Senior First Aid
Certificate -
Certificate II In Computer Operations For Office
Eligible For Certificate of Registration -
Diploma In Real Estate Management
Diploma Paralegal Services - Law
TAFE
Certificate IV in Legal Services - LAW
TAFE
High School Diploma -
Higher School Certificate