Andrea Guerrero
Albion,QLD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a kitchen hand position. Ready to help team achieve company goals, highly trainable and willing to learn and receive instructions from peers and superiors.
Overview
9
9
years of professional experience
Work History
Cafe Worker
Walkers Doughnuts
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Increased repeat business by developing strong rapport with regular customers through excellent service.
- Displayed strong attention to detail when setting up displays, merchandising products attractively to increase sales potential.
Sales Associate
Walkers Doughnuts
09.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Retail Sales Associate
Shoes And Sox Pty Ltd
11.2022 - 09.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Cake Decorator
Pricesmart Clubs
11.2014 - 11.2015
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Expanded the bakery''s offerings by introducing various frosting techniques, leading to more diverse product options for customers.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Provided input during team meetings on ways to improve the bakery''s overall performance, contributing to a collaborative work atmosphere.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
Education
Certificate III - Cookery
Macallan College
Brisbane, QLD06.2024
Graduate Certificate - Patisserie
Instituto Superior Mariano Moreno
Medellin, Colombia04.2015
Skills
- Food Handling Safety
- Baking Machinery
- Icing Preparation
- Icing Techniques
- Problem Solving Aptitude
- Teamwork and Collaboration
- Attention to Detail
- Cake Decoration
- Strong Communication Skills
- Customer Service
- Dough Preparation and Baking
- Adaptive and Creative
Timeline
Cafe Worker
Walkers Doughnuts
10.2023 - Current
Sales Associate
Walkers Doughnuts
09.2023 - Current
Retail Sales Associate
Shoes And Sox Pty Ltd
11.2022 - 09.2023
Cake Decorator
Pricesmart Clubs
11.2014 - 11.2015
Certificate III - Cookery
Macallan College
Graduate Certificate - Patisserie
Instituto Superior Mariano Moreno
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