Kylie Boudelah
Slacks Creek,QLD
Summary
Driven by a results-focused approach, I leveraged teamwork, customer service excellence, and POS system expertise at Happy Dayz Cafe and BWS to enhance operational efficiency and customer satisfaction. My proactive problem-solving and adaptability led to a significant improvement in service delivery, underscoring my commitment to quality and team success.
Overview
30
30
years of professional experience
Work History
Cafe Worker
Happy Dayz Cafe
05.2024 - Current
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Maintained clean and attractive product displays to entice customer purchases.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
- Monitored food temperatures to comply with safety regulations.
- Provided support during special events or catering orders to ensure successful execution of client requests.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Implemented waste reduction strategies by carefully portioning ingredients, minimizing food waste and controlling costs.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Sales Assistant
BWS
01.2018 - 05.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Night Stocker
Woolworths
03.2004 - 04.2005
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
- Ensured accurate product placement by carefully following planograms and store layouts.
- Maintained exceptional attendance records, showcasing dedication and reliability to the employer throughout employment tenure as a Night Stocker.
- Fostered positive relationships with co-workers and supervisors, contributing to a collaborative and supportive work environment throughout the night stocking team.
- Maintained neat, organized stockroom free of hazards.
Crew Trainer
McDonald's
06.1995 - 05.1998
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Equipment detailing and maintenance
Crew Member and Delivery Driver
Pizza Hut
04.1994 - 07.1995
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Education
Grade 12 Certificate -
Coombabah State High School
Coombabah, QLD08.1994
Skills
- Teamwork and Collaboration
- Customer Service
- Cleanliness and hygiene
- Flexible Schedule
- Food safety knowledge
- Attention to Detail
- Punctual and Reliable
- Safe Food Handling
- Surface cleaning
- Kitchen Support
- Order Management
- Computer Skills
- Workplace Safety
- Time Management
- Product presentation
- Cash handling proficiency
- Menu Memorization
- Issue Resolution
- Preparing and Packaging Orders
- Cooking
- POS System Operation
- Order Processing
- Food Preparation
- Beverage Crafting
- Product Knowledge
- Food service standards
- POS Systems
- Ingredient Preparation
- Quality Assurance
- Incident Reporting
- Product Promotion
- Inventory Oversight
- Safety Monitoring
- Upselling techniques
- Sales and Marketing
- Staff Motivation
- Staff Leadership
- Sanitation Standards
- Food presentation
- Allergy awareness
- Facility Maintenance
- Staff Supervision
- Equipment management
- Ordering Supplies
- Waste Reduction
- Cost controls
- Operations Management
- Quality Control
- Performance Evaluations
- Wine pairing
- Problem-Solving
- Cleaning and organization
- Order Taking
- Team Player
- Adaptability and Flexibility
- Cleaning
- Collaboration and Teamwork
- Cleaning and sanitation
- Supply Restocking
- Cash Handling
- Table and Dining Room Setup
- Multitasking and Organization
- Dishwashing
- Money Handling
- Cash Register Operations
- Critical Thinking
- Basic Math
- Concise time management
- Opening and closing procedures
- Food and beverage preparation
- Food and Beverage Service
- Ingredient and Food Preparation
- Training and Motivation
Hobbies
I enjoy the beach, going camping, live music
I am a current committee member of Waterford RLFC for the last 10+ years, serving my children’s teams as a coach, manager, first aid officer and touch judge as well as canteen volunteer.
Referees
Jesse Cook 0484 920 857
BWS Store Manager
Stacey Norris 0420 676 331
BWS Store Manager
Tina Johnson 0448 821 105
Happy Dayz Cafe Owner
Marleis Sparey 0422 155 347
Secretary Waterford RLFC
Timeline
Cafe Worker
Happy Dayz Cafe
05.2024 - Current
Sales Assistant
BWS
01.2018 - 05.2024
Night Stocker
Woolworths
03.2004 - 04.2005
Crew Trainer
McDonald's
06.1995 - 05.1998
Crew Member and Delivery Driver
Pizza Hut
04.1994 - 07.1995
Grade 12 Certificate -
Coombabah State High School