Andrea Socratous
Melbourne,VIC
Summary
Self-motivated, highly organised and committed to building a secure Australia that is prosperous, open and united through continued growth with the Australian Border Force. A demonstrated ability in leading teams to achieve operational outcomes in a fast paced setting. A pragmatic approach enables me to quickly identify high priority issues and resource appropriately. Through this ability, determination, resilience and commitment. Balancing competing priorities to consistently deliver key operational and strategic outcomes.
Overview
12
12
years of professional experience
Work History
Acting Inspector
Australian Border Force - ABF International
04.2023 - Current
- Triage and assess requests for international assistance, incidents and operational plans and provide advice and response in line with ABF's International Strategy.
- Develop quality briefings and provide support for internal and external stakeholders
- Represent and support ABF Senior Executives interests across Whole of Government and external international forums.
- Provide protocols and visits responses for various Senior Executive forums, ensuring ABF priorities and strategies are coordinated, aligned and tracked across various engagements.
- Coordinate Senior Executive travel offshore and high level international delegations onshore.
Protection Obligation Decision Maker
Department of Home Affairs
04.2019 - 04.2023
- Assess and determine protection visa applications.
- Undertake complex research tasks to inform evidence-based decisions.
- Conduct interviews with visa applicants using tailored questioning in line with established methods, whilst ensuring the safety of vulnerable global populations through the Onshore Humanitarian program.
- Develop and implement standardised decision record templates.
- Consistently exceeded decision making targets.
Workforce Planning Analyst
TIS National - Department of Home Affairs
10.2018 - 04.2019
- Prepared and maintained reports, dashboards and monthly schedules.
- Optimised schedules and forecast to meet budgetary requirements for the contact centre.
- Managed real-time inbound call traffic across the 24/7 contact centre.
- Performed ad hoc reporting and analysis to improve overall performance of call centre to stronger business output.
Team Leader
Administrative Appeals Tribunal
08.2012 - 10.2018
- Managed Victorian client services registry, including all front of house operations and workflow management.
- Conducted onboarding and training of new staff and Tribunal Members.
- Triaged new applications for review and conducted jurisdictional checks to reduce the backlog of hearing and decision ready applications.
- Led the united client services registry through the amalgamation of the four federal tribunals.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Bachelor of Arts - Criminal Justice With Distinction
RMIT University
Melbourne, VIC01-2009
Skills
Negative Vetting 1
Timeline
Acting Inspector
Australian Border Force - ABF International
04.2023 - Current
Protection Obligation Decision Maker
Department of Home Affairs
04.2019 - 04.2023
Workforce Planning Analyst
TIS National - Department of Home Affairs
10.2018 - 04.2019
Team Leader
Administrative Appeals Tribunal
08.2012 - 10.2018
Bachelor of Arts - Criminal Justice With Distinction
RMIT University
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