Summary
Overview
Work History
Education
Skills
Availability
Refrences
Timeline
Generic

Andrea Stankovic

Melbourne,VIC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Barista Attendant & Customer Service Worker

The Cupcake Queens
02.2023 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • A flair for providing quality customer service to ensure all products are presented and provided in an outstanding manner for the highest standard of customer satisfaction.
  • Knowledgeable in handling cash registers and credit card systems utilised to process customer transactions.

Hungry Jacks Crew Coach

Hungry Jacks
11.2020 - 12.2022
  • Maintained high standards of customer service during high-volume fast paced operations.
  • Customer-oriented worker offering extensive experience with POS systems, upholding food and worker safety regulations, answering and attending to customer inquiries and providing guidance training to store employees in a leadership position.
  • Conducted regular meetings with team members to discuss goals and objectives, provide updates on company policies and procedures, and address any issues or concerns.
  • Developed and implemented an effective training program for new crew members.
  • Ensured safety protocols were followed at all times by monitoring staff behaviors and providing corrective actions when necessary.

Floral Assistant & Sales Assistant

Divine Floral & Giftware
02.2019 - 04.2020
  • Provided quality care for ultimate customer service satisfaction and dedicated to identifying needs to deliver effective solutions.
  • Throughout this field of work, a considerable knowledge on customer service skills were gained to provide assistance and information to clientele.
  • Organised stock to maintain high-standards of store visual appearance.

Volunteer Work

Community Centre
Melbourne
01.2023 - Current
  • Collaborated with other volunteers to plan activities that contributed to members of the community.
  • Built relationships with members of the community by attending events and engaging in conversations about their experiences.

Education

Bachelor of Social Work (Honours) -

Royal Melbourne Institute of Technology University
01-2024

Completed Year 12 Schooling. -

Lakeview Senior College
01.2022

Skills

  • Front Counter Maintenance
  • Opening And Closing Coordination
  • Team Leadership
  • Customer Engagement
  • Issue Acknowledgement And Resolution
  • Staff Mentoring
  • Customer and Service-Oriented
  • Cash & Credit Card Handling

Availability

  • Monday: Full Day Availability
  • Tuesday: Availability after 5pm
  • Thursday: Full Day Availability
  • Friday: Availability after 6pm
  • Saturday: Full Day Availability
  • Sunday: Full Day Availability

Refrences

  • Deena Bakoos Divine Floral & Giftware: 0406826410
  • Andjela Johnson-Volunteer Coordinator: 0403562233

Timeline

Barista Attendant & Customer Service Worker

The Cupcake Queens
02.2023 - Current

Volunteer Work

Community Centre
01.2023 - Current

Hungry Jacks Crew Coach

Hungry Jacks
11.2020 - 12.2022

Floral Assistant & Sales Assistant

Divine Floral & Giftware
02.2019 - 04.2020

Bachelor of Social Work (Honours) -

Royal Melbourne Institute of Technology University

Completed Year 12 Schooling. -

Lakeview Senior College

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Andrea Stankovic