Andrea Stankovic
Melbourne,VIC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
Work History
Barista Attendant & Customer Service Worker
The Cupcake Queens
02.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- A flair for providing quality customer service to ensure all products are presented and provided in an outstanding manner for the highest standard of customer satisfaction.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Volunteer Work
Community Centre
01.2023 - Current
- Collaborated with other volunteers to plan activities that contributed to members of the community.
- Built relationships with members of the community by attending events and engaging in conversations about their experiences.
Hungry Jacks Shift Supervisor
Hungry Jacks
11.2020 - 12.2022
- Maintained high standards of customer service during high-volume fast paced operations.
- Customer-oriented worker offering extensive experience with POS systems, upholding food and worker safety regulations, answering and attending to customer inquiries and providing guidance training to store employees in a leadership position.
- Conducted regular meetings with team members to discuss goals and objectives, provide updates on company policies and procedures, and address any issues or concerns.
- Ensured safety protocols were followed at all times by monitoring staff behaviours and providing corrective actions when necessary.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Floral Assistant & Sales Assistant
Divine Floral & Giftware
02.2019 - 04.2020
- Provided quality care for ultimate customer service satisfaction and dedicated to identifying needs to deliver effective solutions.
- Throughout this field of work, a considerable knowledge on customer service skills were gained to provide assistance and information to clientele.
- Organised stock to maintain high-standards of store visual appearance.
- Contributed to business growth by creating visually appealing window displays that attracted potential customers into the store.
Education
Bachelor of Social Work (Honours) -
Royal Melbourne Institute of Technology University
01-2024
Completed Year 12 Schooling. -
Lakeview Senior College
01.2022
Skills
- Front Counter Maintenance
- Opening And Closing Coordination
- Team Leadership
- Customer Engagement
- Issue Acknowledgement And Resolution
- Staff Mentoring
- Customer and Service-Oriented
- Cash & Credit Card Handling
- POS Systems
- Coffee machinery
- Professional Demeanour
- Sales expertise
- Product displays
- Safe Food Handling Practices
Timeline
Barista Attendant & Customer Service Worker
The Cupcake Queens
02.2023 - Current
Volunteer Work
Community Centre
01.2023 - Current
Hungry Jacks Shift Supervisor
Hungry Jacks
11.2020 - 12.2022
Floral Assistant & Sales Assistant
Divine Floral & Giftware
02.2019 - 04.2020
Bachelor of Social Work (Honours) -
Royal Melbourne Institute of Technology University
Completed Year 12 Schooling. -
Lakeview Senior College
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