Andres Felipe Pacheco Moron
Melbourne
Summary
Dynamic and motivated professional with a varied background in the Healthcare sector, including a key role with Messer Colombia SA. Excellent customer relations skills with a blend of exceptional organisational and problem solving abilities. Proven experience in improving team performance and ensuring first class hygiene practices, contributing to increased customer satisfaction. Currently working in the hospitality industry with experience in kitchen and customer service. Easily adaptable to change with a strong sense of responsibility.
Overview
12
12
years of professional experience
Work History
Kitchen Staff Member
PERREO
03.2024 - Current
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
General Practitioner
Messer Colombia SA
05.2016 - 10.2023
- Instructed patients and families on medical diagnoses and treatment options.
- Collaborated with consulting physicians regarding care of patients.
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
- Improved patient outcomes by developing comprehensive treatment plans tailored to individual needs.
Customer Service Representative
Juan Valdez Coffe
01.2013 - 02.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
ADVANCE DIPLOMA - Family And Community Services
AUSTRALIAN FEDERATION COLLEGE
Melbourne, VIC01.2027
GENERAL ENGLISH -
Future English
Melbourne, VIC08.2024
PHYSICIAN AND SURGEON -
Universidad Industrial De Santander
Bucaramanga, Colombia07.2013
Skills
- Flexible and Adaptable
- Organization and Time Management
- Problem-Solving
- Customer Relations
- Team building
- Table Setting Knowledge
- Safe Food Handling
- Cleaning procedures
- Sanitation practices
- Allergen awareness
- Food preparation
Timeline
Kitchen Staff Member
PERREO
03.2024 - Current
General Practitioner
Messer Colombia SA
05.2016 - 10.2023
Customer Service Representative
Juan Valdez Coffe
01.2013 - 02.2014
ADVANCE DIPLOMA - Family And Community Services
AUSTRALIAN FEDERATION COLLEGE
GENERAL ENGLISH -
Future English
PHYSICIAN AND SURGEON -
Universidad Industrial De Santander
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