Andrew Borg
Logan Reserve,Qld
Summary
Reliable and upbeat Cooking Sale's Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
17
17
years of professional experience
Work History
Cooking Specialist
Harvey Norman
Oxley, QLD
07.2022 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Expanded customer base through targeted prospecting and networking efforts.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Coached new hires on sales techniques, contributing to their development as successful team members.
Cooking Manager
Harvey Norman
Browns Plains, QLD
07.2021 - 07.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Cooking Manager
Harvey Norman
Loganholme, QLD
06.2015 - 07.2020
- Developed a strong rapport with staff members through effective communication and leadership skills.
- Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
- Facilitated smooth workflows by proactively identifying potential issues and implementing corrective
- Communicated effectively with clients to identify needs, gather feedback, and provide regular updates on project status.
- Provided expert customer service and technical support to clients.
Kitchen Sales Expert
Winning Appliances
Indooroopilly Queensland
02.2007 - 01.2015
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
- Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
- Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Created and implemented sales strategies to successfully meet company targets.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Education
Marsden State High School
Waterford West, QLD11.2019
Skills
- Strong negotiation
- Hospitality Management
- Payment Processing
- Policy Enforcement
- Crisis Management
- Performance Tracking
- Calendar Management
- Promotions coordination
- Strong Work Ethic
- Problem-Solving
- Time management skills
- Effective Multitasking
- Customer service and support
- Customer relations understanding
- Customer Relationship Management
- Data analysis skills
References
- David Handley, Winning Appliances Team Leader, 0418 198 074, 07 3878 5044
- Andrew Turvey, Harcourt Real Estate, 0421 954 533
- Raj Shandil, Harvey Norman Loganholme Proprietor, 0422 413 051, 07 34409200
- Ryan Freestone, Harvey Norman Browns Plains Proprietor, 0413 330 138, 07 33800600
Timeline
Cooking Specialist
Harvey Norman
07.2022 - Current
Cooking Manager
Harvey Norman
07.2021 - 07.2022
Cooking Manager
Harvey Norman
06.2015 - 07.2020
Kitchen Sales Expert
Winning Appliances
02.2007 - 01.2015
Marsden State High School