Andrew Cotton
Clyde North,VIC
Summary
Dependable, with track record helping apprentices and employers with issues on and off job, with mentoring and coaching. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Field Contact Officer
Sarina Russo appreticeships
Melbourne, VIC
02.2022 - Current
- check to make sure employers are compliant with government regulations.
- Mentor apprentices
- enter contacts into ready apprentices
- Train staff
- Resolved conflicts between employees and employers that arose due to misunderstandings or miscommunication.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Mentoring
Sarina Russo Apprenticeships
Melbourne, VIC
02.2021 - Current
- Helping apprentices with issues on the job and supporting with other issues outside of work.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Hobson Bay Secondary College
South Melbourne12-1994
Skills
- Regulations And Compliance
- Employee Relationships
- Coaching and mentoring apprentices
- Knowledge in apprenticeship industry
Affiliations
- Father of Two boys
- Coach junior footy
- Play basketball and cricket
- Keen golfer
References
References available upon request.
Timeline
Field Contact Officer
Sarina Russo appreticeships
02.2022 - Current
Mentoring
Sarina Russo Apprenticeships
02.2021 - Current
High School Diploma -
Hobson Bay Secondary College
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