Andrew Lui
Bowen Hills,QLD
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Innovative and goal-oriented Management professional committed to Customer service. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through common sense and life skills. I am a good people person and communicator through the life experiences i have had and know i will be able to offer this skill.
Overview
12
12
years of professional experience
Work History
Detention Services Officer and Transport Escort
Serco, Australia
01.2022 - Current
- Demonstrate effectiveness and efficiency in performing various Transport Management tasks.
- Coordinate the day-to-day transport tasks and risk management.
- Develop multitasking skills in carrying out technical fleet management processes and auditing.
- Provide effective security operations, searching and dynamic security to the facility.
- Engage with external stakeholders.
- First responder to incident in facilities
- Maintain safety of the team
COMMERCIAL SHOP FITTER
PHOENIX PROJECT DEVELOPMENT
03.2019 - 11.2021
- Observed all occupational safety and hazard in work site
- Supervise and allocated tradesmen to various job on job site
- Assisted with post-construction cleanup and maintenance.
- Loaded and carried materials to facilitate transport at construction sites.
- Followed industry regulations and local building codes.
- Provided excellent customer service and answered questions related to project timelines and costs.
Live Onsite Manager
AE Villas Meadowbrook Over 50's Complex
11.2011 - 07.2020
- Manage resident complaints and disputes daily in complex and communicating and resolving peacefully with residents.
- Looked after the welfare and well being of 39 independent aged residents in my care in the unit complex.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed quality programs to reduce overdue compliance activities through QLD Government.
- Strategies to promote exceptional customer service and create positive environment for employees and residents of unit complex.
- Manage site investigations, report any issues to Body Corporate on health and safety of unit complex .
Education
ATTAINMENT CERTIFICATE - Provide First Aid
ALLENS TRAINING
Noosa, QLD09.2023
ATTAINMENT CERTIFICATE - Provide Basic Emergency Life Support
ALLENS TRAINING
Noosa, QLD09.2023
ATTAINMENT CERTIFICATE - Provide Cardiopulmonary Resuscitation
ALLENS TRAINING
Noosa, QLD09.2023
Certificate III - Immigration Detention Operations
ASSET
North Lakes, QLD09.2022
Certificate III - Correctional Practice
ASSET COLLEGE
North Lakes, QLD09.2022
Certificate III - Carpentry
Frontier Training & Technology
Online08.2019
Certificate III - Cookery
TAFE Queensland
Mooloolaba, QLD01.1998
Skills
- Ability to Work Under Pressure
- Attention to Detail
- Strong Communication Skills
- Problem Solving &Troubleshooting
- Excellent Customer Service Skills
- Operational Knowledge
- Security and Corrections Management
- Quality Focus
- Industry Knowledge and Awareness
- Conflict Resolution
- Negotiation Skills
- Empathy & Concern for Others
- Patience and Motivation
- Initiative & Resourcefulness
- Analytical & Logical Skills
- Organisation & Prioritisation Skills
Licenses
QLD DRIVER LICENSE
QLD HEAVY RIGID LICENCE (Currently booked in 26th Oct, 2023)
MARINE/JET SKI LICENCE
Timeline
Detention Services Officer and Transport Escort
Serco, Australia
01.2022 - Current
COMMERCIAL SHOP FITTER
PHOENIX PROJECT DEVELOPMENT
03.2019 - 11.2021
Live Onsite Manager
AE Villas Meadowbrook Over 50's Complex
11.2011 - 07.2020
ATTAINMENT CERTIFICATE - Provide First Aid
ALLENS TRAINING
ATTAINMENT CERTIFICATE - Provide Basic Emergency Life Support
ALLENS TRAINING
ATTAINMENT CERTIFICATE - Provide Cardiopulmonary Resuscitation
ALLENS TRAINING
Certificate III - Immigration Detention Operations
ASSET
Certificate III - Correctional Practice
ASSET COLLEGE
Certificate III - Carpentry
Frontier Training & Technology
Certificate III - Cookery
TAFE Queensland
Similar Profiles
Mario VasiljMario Vasilj
Maintenance Officer at Serco AustraliaMaintenance Officer at Serco Australia
Kia Jee TanKia Jee Tan
Chef at Serco Australia Pty LimitedChef at Serco Australia Pty Limited
Danielle Trutwein LaraiaDanielle Trutwein Laraia
Customer Service Officer at Serco Australia, Fiona Stanley HospitalCustomer Service Officer at Serco Australia, Fiona Stanley Hospital
Sally MillsSally Mills
Key Leader at LululemonKey Leader at Lululemon
Rebecca AtlasRebecca Atlas
NA at RackleyNA at Rackley