Microsoft Office & Google Suits
Andrew McKissock
Ingleside,NSW
Summary
Experienced Retail Sales Manager with over 16 years of experience in Retail Sales and Management. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
Work History
Practice Manager
OT CITY Pty Ltd
Ingleside, NSW
07.2023 - Current
- Established policies regarding patient privacy rights; safeguarding all confidential information.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Allied Health Assistant
Kids OT Pty Limited
Dee Why, NSW
01.2022 - 06.2023
- Proven ability to develop and implement creative solutions to complex problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
Retail Sales Manager
JB Hi-Fi
Sydney, NSW
12.2005 - 10.2021
- Submitted reports to senior management to aid in business decision-making and planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Recruited and trained team members, as well as supported other departments with mentorship.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Tightened security around store to reduce shrink and alleviate theft.
- Created employee schedules to align coverage with forecasted demands.
Bakery Supervisor
Tip Top Bakeries
Chatswood, NSW
08.2001 - 09.2005
- Oversaw bakery department, supervised staff and delegated daily tasks.
- Maintained cleanliness and hygiene in bakery premises.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
- Maintained inventory control and ordered supplies on monthly basis.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Managed all baking operations professionally and handled all problems confidently.
Baker
Bakers Delight
Sydney, NSW
02.1996 - 06.2001
- Resolved customer concerns with positive approach and constructive strategies.
- Complied with health and safety codes to protect staff and customers.
- Set heat and humidity temperatures for proof box.
- Established and maintained positive vendor relationships.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Cleaned and maintained kitchen equipment and oven.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Education
High School Diploma -
Glen Innes High School
Glen Innes, NSW 01.1992 - 12.1993
Baking Certificate (Cert 3) - Baking
TAFE NSW
Ultimo, NSW 01.1996 - 12.1998
Skills
Team Building
Training and mentoring
Shrink reduction
Sales forecasting
Store presentation
Stock audits
Database Management
Coaching and mentoring
Sales processes
Ordered all office supplies and kept check on inventory levels
Addressed and remedied all patient or team member issues
Experienced Practice Manager successful at handling payroll administration and patient relations for 15 clinician practice Promotes business development and community profile by developing positive rapport with patients and handling marketing activities Successful forging partnerships with hospitals and specialty practices to extend patient care reach
Software
Assistive Technology Training
Canva
Apple and Windows - Operating Systems
Accessibility Feature Training
Interests
Animals
Motorcycle Riding
Technology
Timeline
Practice Manager
OT CITY Pty Ltd
07.2023 - Current
Allied Health Assistant
Kids OT Pty Limited
01.2022 - 06.2023
Retail Sales Manager
JB Hi-Fi
12.2005 - 10.2021
Bakery Supervisor
Tip Top Bakeries
08.2001 - 09.2005
Baker
Bakers Delight
02.1996 - 06.2001
Baking Certificate (Cert 3) - Baking
TAFE NSW
01.1996 - 12.1998
High School Diploma -
Glen Innes High School
01.1992 - 12.1993