Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Telephone
Coursework
Timeline
Generic

Andrew McMillan

Melbourne

Summary

Dynamic operations manager with extensive experience at Court Services Victoria, excelling in stakeholder engagement and governance oversight. Proven track record in leading multidisciplinary teams and managing complex case loads. Adept at report preparation and fostering positive relationships, ensuring optimal outcomes for clients and stakeholders alike.

Overview

30
30
years of professional experience

Work History

Dandenong Drug Court Operations Manager

COURT SERVICES VICTORIA
Dandenong
03.2017 - 06.2024
  • Supervise and lead multidisciplinary team
  • Maintain oversight and governance of the operations of the Dandenong Drug Court
  • Negotiate and maintain positive linkages with all stakeholders

Court Support Case Manager

HEIDELBERG MAGISTRATES COURT
Heidelberg
04.2015 - 12.2016
  • Assessing client needs and providing written documentation coordinating the delivery of a range of services to meet client's needs
  • Initiating, negotiating and facilitating linkages for clients to address client needs
  • Managing complex case loads
  • Prepare and presenting reports in a Court environment
  • Liaising, consulting and negotiating with Judiciary, Legal Profession and Court Staff in relation to the management of clients within the Court process

CREDIT/BAIL Program Case Manager

DANDENONG MAGISTRATES' COURT
Dandenong
08.2012 - 04.2015
  • Assessing client needs and providing written documentation coordinating the delivery of a range of services to meet client's needs.
  • Initiating, negotiating and facilitating linkages for clients to address client needs
  • Managing complex case loads
  • Prepare and presenting reports in a court environment
  • Liaising, consulting and negotiating with the Judiciary, legal profession and court staff in relation to the management of clients within the court process

Court Integrated Services Program Case Manager

SUNSHINE MAGISTRATES' COURT
Sunshine
11.2011 - 08.2012
  • Assessing defendant needs and providing written documentation coordinating the delivery of a range of services to meet defendant's needs.
  • Initiating, negotiating and facilitating linkages for clients to address client needs
  • Managing complex case loads
  • Prepare and presenting reports in a court environment
  • Liaising, consulting and negotiating with the Judiciary, legal profession and court staff in relation to the management of clients within the court process

Victorian State Manager

COURT NETWORK
12.2010 - 11.2011
  • Manage Court Network operations within Victoria
  • Complete staff performance appraisals and reviews as well as providing regular supervision and support to Program Managers
  • Assist the Executive Director with reports and submissions
  • Develop and maintain formal agency relationships with Court Registrars, Magistrates, Court Personal and external services
  • Coordinate Court Network programs and services within designated courts
  • Coordinate recruitment, training, supervision and support of volunteers
  • Contribute to the development of relevant policies and procedures for Court Network volunteers within the Courts
  • Develop and maintain formal relationships with Court Registrars, Magistrates, Court Personal and external services

Program Manager

COURT NETWORK
07.2010 - 12.2010
  • Coordinate Court Network programs and services within designated courts.
  • Coordinate recruitment, training, supervision and support of volunteers.
  • Contribute to the development of relevant policies and procedures for Court Network volunteers within the courts.
  • Develop and maintain formal relationships with Cort Registrars, Magistrates, Court Personal and external services.

Court Integrated Services Program Case Manager

MELBOURNE MAGISTRATES' COURT
Melbourne
01.2010 - 07.2010
  • Assessing defendant needs and providing written documentation coordinating the delivery of a range of services to meet defendant's needs.
  • Initiating, negotiating and facilitating linkages for clients to address client needs
  • Managing complex case loads
  • Prepare and presenting reports in a court environment
  • Liaising, consulting and negotiating with the Judiciary, legal profession and court staff in relation to the management of clients within the court process

Court Integrated Services Program Team Leader

LATROBE VALLEY MAGISTRATES COURT
Latrobe Valley
06.2008 - 01.2010
  • Supervise and lead a team of professionals from various disciplines including, mental health, disability, drug and alcohol and Arbias (acquired brain injury) professionals
  • Assessing defendant needs and providing written documentation coordinating the delivery of a range of services to meet defendant's needs.
  • Managing complex case loads

Court Integrated Services Program Case Manager

MELBOURNE MAGISTRATES' COURT
Melbourne
06.2007 - 06.2008
  • Assessing defendant needs and providing written documentation coordinating the delivery of a range of services to meet defendant's needs.
  • Initiating, negotiating and facilitating linkages for clients to address client needs
  • Managing complex case loads
  • Prepare and presenting reports in a court environment
  • Liaising, consulting and negotiating with the Judiciary, legal profession and court staff in relation to the management of clients within the court process

Telephone Advice Worker

TENANTS UNION of VICTORIA
09.2006 - 06.2007
  • Providing advice based on relevant legislation to ensure tenants rights are upheld
  • Providing appropriate referrals to relevant services where applicable
  • Working with supervising Solicitors to address complex issues
  • Maintaining casework files and service data
  • Undertaking group presentations
  • Providing information and advice to caravan park residents on a statewide basis
  • Advocating and negotiating on behalf of caravan park residents in dealings with park management
  • Preparing and representing residents at Victorian Civil and Administrative Tribunal

Housing Information & Referral Worker

METRO WEST HOUSING SERVICE
08.2006 - 06.2007
  • Assisting clients to achieve positive outcomes in their pursuit to establish and maintain sustainable housing
  • Interviewing and assessing support needs of clients
  • Providing information, referral assistance and linkages with services to meet the needs of clients
  • Responding to clients with complex needs

Caravan Park Specialist Advocate

TENANTS UNION of VICTORIA
08.2005 - 08.2006
  • Providing information and advice to caravan park residents on a statewide basis.
  • Advocating and negotiating on behalf of caravan park residents in dealings with park management.
  • Preparing and representing residents at Victorian Civil and Administrative Tribunal.
  • Maintaining casework files and service data
  • Undertaking group presentations.

Telephone Information & Referral Worker

MELBOURNE YOUTH SUPPORT SERVICE
03.2005 - 08.2005
  • Assisting young people who are presenting in crisis.
  • Providing relevant housing options to clients who are presenting as homeless.
  • Dealing with clients presenting with complex needs and from diverse backgrounds.
  • Liaising with relevant services and linking clients to those services.

Senior Youth Worker

FRONTYARD YOUTH SERVICES
11.2004 - 03.2005
  • Responsibility for reception, assessment and management of clients
  • Provided supervision and support to Frontyard youth workers team.

Tenant Worker: Western Region

TENANTS UNION of VICTORIA
08.2002 - 10.2004
  • Providing tenancy and legal advice, referral and casework to current and prospective public housing tenants.
  • Maintaining 2 outreach offices independently.
  • Developing and facilitating passive programs for high-rise building residents.
  • Undertaking community education activities and establishing new links with agencies.
  • Preparing submissions and representing clients at VCAT.

Case Worker

MELBOURNE YOUTH SUPPORT SERVICE
04.2002 - 07.2002
  • Implementing and documenting young people's assessed needs, developing and implementing goal orientated case plans in conjunction with the clients.
  • Providing integrated case co-ordination with both internal and external staff, community and Government agencies.
  • Participating in regular formal and peer supervision.
  • Maintaining accurate data and statistics collection.
  • Preparing reports as required.
  • Providing tenancy and legal advice, referral and casework to current and prospective public tenants.
  • Maintaining two outreach offices independently.
  • Developing and facilitating passive programs for high-rise building residents.
  • Undertaking Community education activities and establishing new links with agencies.
  • Preparing submissions and representing clients at VCAT

Residential / Outreach Worker

HOPE STREET YOUTH & FAMILY SERVICES
08.2000 - 04.2002
  • Company Overview: (Incorporating Hope Street Youth Refuge)
  • Assist clients in daily living activities
  • Assist in the provision of personal and self care activities
  • Organise and undertake a range of domestic tasks related to the needs of clients
  • Develop, implement, evaluate and amend Individual Program Plans
  • Maintain interpersonal communications with clients and their families
  • Promote maximum physical and social integration and activity
  • Providing residential support to young homeless clients in a 24 hour crisis setting
  • Accepting and processing referrals
  • Providing information regarding housing, income, education and training, health and general living skills.
  • Provide case managed outreach support to homeless young people or those at risk
  • Developing and maintaining case plans in consultation with clients
  • Liaising with and linking homeless young people to local community agencies
  • Advocating on behalf of young people
  • Compiling reports, submissions, policy papers, monthly and annual reports
  • (Incorporating Hope Street Youth Refuge)

Intellectual Disability Direct Care Worker

THE DEPARTMENT OF HUMAN SERVICES
07.1999 - 08.2000
  • Assist clients in daily living activities
  • Assist in the provision of personal and self care activities
  • Organise and undertake a range of domestic tasks related to the needs of clients.
  • Develop, implement, evaluate, and amend Individual Program Plans.

Family & Children Disability Support Worker (Casual)

MELBOURNE CITY MISSION
Melbourne
06.1998 - 07.1999
  • Company Overview: City Of Darebin
  • Develop Individual Program Plans with reference to skill development and behaviour management strategies
  • Support clients with daily living activities and accessing and using local community facilities and resources
  • Assist clients in transition of moving back with their families
  • Maintain communication and liaise with other service providers and the families of clients
  • Provide referrals to other related programs, such as Family Options
  • City Of Darebin

Recreation Officer

THE PUBLIC CORRECTIONAL ENTERPRISE (CORE)
Coburg
01.1994 - 12.1997
  • Company Overview: Coburg Prisons Complex
  • Developed, implemented and evaluated new active/passive prisoner recreation programs
  • Coordinated, supervised, executed and evaluated recreational programs for over 300 maximum security prisoners
  • Created and developed action plans to address the needs of small groups of special category prisoners (young offenders, sex offenders, intellectually disabled, protection etc.)
  • Organised and officiated programs with the co-operation of outside organisations
  • Liaised with prisoners, staff and management on issues relating to prisoner programs
  • Motivated prisoners and staff to new/existing programs
  • Responsible for employment of prisoners and general roster of prison complex
  • Coburg Prisons Complex

Education

Bachelor of Arts - Youth Affairs

Royal Melbourne Institute of Technology
01.1999

Bachelor of Arts - Social Work

Royal Melbourne Institute of Technology
01.1999

Higher School Certificate -

Marist Brothers
Preston
01.1981

Vietnamese Language Course -

Adult Education Centre
Melbourne

Skills

  • Operational management
  • Stakeholder engagement
  • Governance oversight
  • Team leadership
  • Case management
  • Report preparation

Volunteer Experience

St Vincent De Paul Soup Van, 08/01/10 to 12/31/16

References

Available on request

Telephone

0404 610 023

Coursework

  • St Johns First Aid Level 1
  • Royal Life Saving Society Of Australia Course in Lifesaving
  • Advanced Case Management
  • Challenging Behaviours & Personality Disorders
  • Arbias Acquired Brain Injury Modules 1 to 5
  • MARAM Family Violence Modules

Timeline

Dandenong Drug Court Operations Manager

COURT SERVICES VICTORIA
03.2017 - 06.2024

Court Support Case Manager

HEIDELBERG MAGISTRATES COURT
04.2015 - 12.2016

CREDIT/BAIL Program Case Manager

DANDENONG MAGISTRATES' COURT
08.2012 - 04.2015

Court Integrated Services Program Case Manager

SUNSHINE MAGISTRATES' COURT
11.2011 - 08.2012

Victorian State Manager

COURT NETWORK
12.2010 - 11.2011

Program Manager

COURT NETWORK
07.2010 - 12.2010

Court Integrated Services Program Case Manager

MELBOURNE MAGISTRATES' COURT
01.2010 - 07.2010

Court Integrated Services Program Team Leader

LATROBE VALLEY MAGISTRATES COURT
06.2008 - 01.2010

Court Integrated Services Program Case Manager

MELBOURNE MAGISTRATES' COURT
06.2007 - 06.2008

Telephone Advice Worker

TENANTS UNION of VICTORIA
09.2006 - 06.2007

Housing Information & Referral Worker

METRO WEST HOUSING SERVICE
08.2006 - 06.2007

Caravan Park Specialist Advocate

TENANTS UNION of VICTORIA
08.2005 - 08.2006

Telephone Information & Referral Worker

MELBOURNE YOUTH SUPPORT SERVICE
03.2005 - 08.2005

Senior Youth Worker

FRONTYARD YOUTH SERVICES
11.2004 - 03.2005

Tenant Worker: Western Region

TENANTS UNION of VICTORIA
08.2002 - 10.2004

Case Worker

MELBOURNE YOUTH SUPPORT SERVICE
04.2002 - 07.2002

Residential / Outreach Worker

HOPE STREET YOUTH & FAMILY SERVICES
08.2000 - 04.2002

Intellectual Disability Direct Care Worker

THE DEPARTMENT OF HUMAN SERVICES
07.1999 - 08.2000

Family & Children Disability Support Worker (Casual)

MELBOURNE CITY MISSION
06.1998 - 07.1999

Recreation Officer

THE PUBLIC CORRECTIONAL ENTERPRISE (CORE)
01.1994 - 12.1997

Bachelor of Arts - Youth Affairs

Royal Melbourne Institute of Technology

Bachelor of Arts - Social Work

Royal Melbourne Institute of Technology

Higher School Certificate -

Marist Brothers

Vietnamese Language Course -

Adult Education Centre

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