EDWARD LEWIS DIFFEN
Subiaco,Australia
Summary
A dedicated and compassionate professional with extensive experience supporting individuals with disabilities under the NDIS framework. Highly adaptable, team-oriented, and committed to improving the lives of clients through personalized care and support. Seeking a position that leverages my operational management expertise, strong interpersonal skills, and enthusiasm for fostering well-being and positive outcomes for individuals. Eager to contribute to a progressive organization while continuing to expand my skill set in a dynamic and supportive environment.
Overview
14
14
years of professional experience
Work History
Court and Custodial Officer
G4S Australia & New Zealand
12.2024 - Current
- Escorting persons in custody (PIC) from their cells to the dock or courtroom safely and securely
- Maintaining readiness and employing appropriate techniques to ensure personal and public safety
- Adhering to all workplace safety protocols and ensuring a secure environment for all parties
- Proficiently using approved methods to restrain techniques to individuals when necessary
- Effectively operating scanners and metal detectors to ensure no prohibited items are brought into secure areas
- Using radios equipped with duress alarms for efficient and secure communication
- Applying handcuffs safely and according to regulations and procedures to maintain control of PICs
- Conducting pat-downs respectfully and in compliance with guidelines to ensure the safety of all individuals
- Fire chief warden training and accredited
- Proficient in conducting regular patrols, surveillance, and access control to maintain a safe and secure environment
- Trained in handling emergency situations such as fire alarms, medical incidents, and security breaches with efficiency and professionalism
- Skilled in de-escalating tense situations and resolving disputes calmly and effectively
- Adept at identifying vulnerabilities and recommending proactive security measures to mitigate risks
- Certified in First Aid and CPR, ensuring quick response during medical emergencies
- Knowledgeable in security laws, regulations, and best practices to ensure lawful operations
Operations Manager/Senior Support Worker
Hire Help Group, Western Australia
01.2022 - 12.2024
- Provide comprehensive support to individuals with mental health disabilities, facilitating daily activities and community engagement
- Deliver emotional support and foster social interactions to promote clients’ overall well-being
- Advocate for clients' needs and assist them in navigating community resources and services
- Accompany clients to appointments, ensuring their safety, comfort, and effective engagement with healthcare professionals
- Utilize ShiftCare for rostering and scheduling, ensuring timely and seamless service delivery
- Collaborate with support workers to maintain high-quality service and client satisfaction
- Teach coping strategies for managing stress, anxiety, and other mental health symptoms
- Help clients build resilience and self-efficacy through positive reinforcement and practical exercises
- Liaise with healthcare providers, social services, and community programs to connect clients with appropriate services
- Skilled in developing and implementing individualized plans to meet the unique needs of people with disabilities
- Experienced in managing and supervising support staff, ensuring they deliver high-quality, person-centered assistance
- Proficient in advocating for clients' rights and access to appropriate services and support
- Expertise in assigning appropriate resources, staff, and tools to match client needs effectively
- Strong ability to create and manage schedules for staff and services, ensuring timely and reliable support
- Knowledgeable in disability service regulations, ensuring compliance with National Disability Insurance Scheme (NDIS) or equivalent standards
- Skilled in addressing urgent client or staff concerns with effective solutions
Support Worker
CAM CAN, Western Australia
03.2021 - 03.2022
- Skilled in providing tailored support to individuals with disabilities, promoting their independence and personal goals
- Adept at building positive, trusting relationships to foster emotional well-being
- Proficient in assisting with activities such as personal care, meal preparation, transportation, and household tasks
- Experienced in supporting clients to participate in social, educational, and recreational activities, enhancing their quality of life
- Advocating for clients' needs and ensuring their voices are heard in decision-making processes
- Trained in recognizing and responding to behavioural challenges with patience and effective strategies
Waiter
Grill’d, Subiaco, Western Australia
01.2011 - 02.2021
- Skilled in preparing high-quality, fresh, and consistent menu items according to company standards and customer preferences
- Adept at providing friendly, prompt, and professional service to ensure a positive dining experience
- Experienced in operating point-of-sale (POS) systems, processing payments, and managing transactions accurately
- Efficiently handling dine-in, takeaway, and delivery orders with attention to accuracy and timeliness
- Knowledgeable in food hygiene and workplace safety protocols, maintaining a clean and safe environment
- Proven ability to work effectively in a high-energy, team-oriented setting to achieve service goals
- Ability to manage multiple tasks efficiently during peak service hours in a fast-paced environment
Food & Beverage Manager
Domain Stadium, Western Australia
08.2010 - 01.2011
- Managed food preparation, customer service, and trained new staff members
- Implemented Occupational Health and Safety (OH&S) procedures to maintain high safety standards
- Effectively addressed and resolved customer concerns, ensuring excellent service delivery
Education
Certificate IV - Community Services
TAFE Leederville Campus
01.2019
Skills
- Leadership
- Operational Management
- Interpersonal Skills
- Communication Skills
- Team Collaboration
- Adaptability
- Quick Learner
- Client-Centered Care
- Mental Health Management
- Crisis Support
- Scheduling Systems
- Time Management
- Multitasking
- Problem-Solving
- Situational Awareness
- Attention to Detail
- Verbal Communication
- Written Communication
- Incident Reporting
- Integrity
- Reliability
- Customer-Focused Approach
- Physical Fitness
- Conflict Resolution
- Initiative
References
Provide upon request.
Languages
English, fluent/native
Timeline
Court and Custodial Officer
G4S Australia & New Zealand
12.2024 - Current
Operations Manager/Senior Support Worker
Hire Help Group, Western Australia
01.2022 - 12.2024
Support Worker
CAM CAN, Western Australia
03.2021 - 03.2022
Waiter
Grill’d, Subiaco, Western Australia
01.2011 - 02.2021
Food & Beverage Manager
Domain Stadium, Western Australia
08.2010 - 01.2011
Certificate IV - Community Services
TAFE Leederville Campus