Andrew Wallace
Joondalup,WA
Summary
Proven track record in enhancing customer experiences and sales performance, notably at Elixer Cafe. Excelled in cash handling and sales expertise, adeptly managing high-pressure situations to maintain service excellence. Demonstrated goal-oriented approach and proficiency in stock management, contributing significantly to operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Assistant
Gabrielle and Bee
Joondalup, WA
05.2024 - 08.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
Front of House Employee
Elixer Cafe
Wanneroo, WA
10.2022 - 07.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Helped guests at tables when in need of assistance.
Junior Barista
Lake Joondalup Baptist College
Joondalup
03.2020 - 10.2022
- Worked short shifts before the beginning of school serving coffee and food to teachers and students.
- Learned to make coffee to a high standard where I made and served to customers during shifts
- Worked at the front counter where I sold and upsold food and coffee to customers while handling the cash payments
Education
Certificate II - Hospitality
Lake Joondalup Baptist College
Joondalup, WA09.2022
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Cash Register Operation
- Point of sale operation
- Opening and closing procedures
Timeline
Sales Assistant
Gabrielle and Bee
05.2024 - 08.2024
Front of House Employee
Elixer Cafe
10.2022 - 07.2024
Junior Barista
Lake Joondalup Baptist College
03.2020 - 10.2022
Certificate II - Hospitality
Lake Joondalup Baptist College