Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Watt

Frankston South,Vic

Summary

Accomplished Franchisee and General Manager with a proven track record in operations management and brand compliance, notably with Hungry Jack's. Excelled in optimizing staffing and inventory for peak efficiency, enhancing guest satisfaction, and assisting in national system rollouts. Demonstrated leadership in team development, growing to over 240 employees and achieving significant service awards, showcasing both strategic and interpersonal skills.

Overview

32
32
years of professional experience

Work History

Franchisee

Hungry Jack's
02.2014 - Current
  • Managed day-to-day operations to deliver high standards of QSC.
  • Overseeing staff rostering, inventory management, and financial reporting.
  • Ensured compliance with franchisor requirements, maintaining high standards in product quality and guest service winning numerous awards for service standards, speed of service and guest satisfaction.
  • Optimized staffing levels during peak and off peak hours to ensure optimal guest service while minimizing labor costs.
  • Collaborated with fellow franchisees and Hungry Jack's on best rostering practices.
  • Improved overall sales and customer experience by consistently delivering on service standards and promptly addressing any issues or concerns.
  • 5 year member of the Hungry Jack's Franchise Consulting Committee.
  • Involved in the national roll outs of rostering system and Adyen system implementation.

General Manager

Europcar Car Rental - Franchise
03.1996 - 02.2014
  • Managed a fleet in excess of 500 vehicles
  • Employee reviews, training and rostering.
  • Managed a diverse team, creating a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, fleet sales administration, and partners to ensure long-term success and loyalty.
  • Account management


Crew Member

McDonald's
07.1992 - 06.1996
  • Worked in the kitchen preparing meals.
  • Closing crew achieving high standards.
  • Worked well with teammates and accepted coaching from management team.

Education

Bachelor of Science - Science

Monash University - Years 1-3
Melbourne, VIC

Skills

  • Brand Compliance
  • Problem Solving
  • Operations Management
  • Financial Management
  • HR, Payroll, Award Compliance and Rostering
  • Customer Service
  • Employee Motivation and Conflict Resolution

Timeline

Franchisee

Hungry Jack's
02.2014 - Current

General Manager

Europcar Car Rental - Franchise
03.1996 - 02.2014

Crew Member

McDonald's
07.1992 - 06.1996

Bachelor of Science - Science

Monash University - Years 1-3

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Andrew Watt