Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andy Ou-Yang

Lane Cove North NSW

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Experienced Team Member bringing outstanding performance working with others to meet common goals.

In 2022, I attained the top sales position in Australia, ranking first nationwide.

Overview

3
3
years of professional experience

Work History

Stock Manager

Bottega Veneta (Kering Group)
11.2023 - Current
  • Streamlined appointment scheduling process, resulting in increased efficiency and time management.
  • Maintained clear communication channels between departments, fostering a collaborative work environment focused on achieving common objectives.
  • Performed continuous reviews of projects and team work in order to enact proactive changes that maintained efficiency.

Sales Associate

Bottega Veneta (Kering Group)
08.2022 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Senior Fashion Editor

Harper’s Bazaar
12.2021 - 06.2022
  • Conducted thorough retrospective analysis after each project completion to identify lessons learned and opportunities for continuous improvement.
  • Developed strong industry connections by attending fashion events, networking with key players, and staying up-to-date on current trends.
  • Established long-lasting relationships with top-tier vendors while negotiating favorable contracts for clients'' benefit.

Fashion Stylist

StationX
05.2021 - 02.2022
  • Enhanced client satisfaction by providing personalised styling advice and outfit recommendations based on their individual needs and preferences.
  • Built a loyal clientele through exceptional customer service, consistent follow-up, and tailored communication strategies.
  • Successfully managed high-pressure situations, maintaining composure and decisiveness in order to meet strict deadlines without sacrificing the quality of work.

Education

Bachelor of Design in Fashion And Textile - Fashion Design

University of Tech Sydney
11.2021

Epping Boys High School
Eastwood, NSW
09.2020

Skills

  • Customer Service and Communication Skills
  • Knowledge of C and Adobe
  • Time Management, Problem-solving skills
  • Fluent in Mandarin and English

Timeline

Stock Manager

Bottega Veneta (Kering Group)
11.2023 - Current

Sales Associate

Bottega Veneta (Kering Group)
08.2022 - 11.2023

Senior Fashion Editor

Harper’s Bazaar
12.2021 - 06.2022

Fashion Stylist

StationX
05.2021 - 02.2022

Bachelor of Design in Fashion And Textile - Fashion Design

University of Tech Sydney

Epping Boys High School
Andy Ou-Yang