A dynamic and versatile professional with a keen interest and proven expertise in Business Analysis, Information Analysis, and Project Management Possessing a strong background in Sales, Recruitment, and Customer Services, coupled with a passion for Public Services, Charity, and Volunteering initiatives
Aneena Mariyam Aji
Belconnen,ACT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Front Office Customer Service Representative
The District-Cafe,Bar And Resturant
04.2023 - Current
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments, and issue receipts.
Independent Sales and Marketing Representative
Qi Groups Of Companies
04.2021 - Current
- Dealing with 65 Business partners and 1000 customers from Various Countries United Kingdom ,Ireland,Dubai,Saudi Arabia and India.
- Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Managed end-to-end management of transactions, financial records and support.
- Identified new customers by attending trade-shows, networking and performing cold-calls.
- Identified appropriate marketing channels and target customers for campaigns.
- Collaborated closely with graphic designers, subject matter experts (SMEs) and technical staff to produce compliant, on-time proposals.
Hospitality Team Member
Breakfree Capital Tower
09.2022 - 12.2023
- Rotated linens in storerooms and replenished when supplies ran low.
- Handled requests for extra linens, toiletries and other supplies.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Christmas Casual Retail Assistant
Christmas Snow Globes-House WorX
11.2022 - 01.2023
- Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
- Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
- To obtain a professional position that will allow me to utilize and further develop my leadership and communication skills within a team environment offering opportunities for professional advancement and unlimited income potential.
- Stocked seasonal displays with high-demand items and frequently replenished merchandise.
Hospitality Team Member
Midnight Hotel
02.2021 - 07.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Sorted, laundered and put away various laundry items.
Intern in SAP FICO and MM
Accounts Service Society
09.2020 - 08.2021
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
Retail Sales Worker-Part Time
Ezer Fashions Boutique
02.2020 - 11.2020
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour Fashion.
- Clearly communicated design revisions to members of fashion design team.
Education
Masters In Business Informatics - Project Management
University of Canberra
Canberra, ACT06.2023
Diploma-SAP ,FICO And MM -
Accounts Service Society
India ,Kerala08.2021
Bachelor of Commerce - Finance And Accounting
St.Peter's College,Mahatma Gandhi University
India,Kerala03.2020
Professional Diploma in Computerised Accounting - Accounting And Finance
Kerala State Rutronix
India, Kerala02.2020
Skills
SOFT SKILLS
- Strong organizational and planning capabilities
- Excellent Attention to detail
- Ability to build and maintain stakeholder relationships
- Effective multitasking and prioritization
- Networking and Marketing skills
- Front Office Administration Budget Management
- Telephone Etiquette
- Employee Supervision
- Data Entry
- Call Management
- Customer Service
- Strategic sales knowledge
TECHNICAL SKILLS
● Documentation
● Database Management
● Cost-Benefit Analysis
● Gap Analysis
● Workflow Analysis
● Quality Assurance
● Data Analysis
● Narrative Use Cases
● Microsoft Office Suite
● Pivot Tables
● BI Tools Expertise
● Project Management
● Work Flow Planning
● Cost Control
● Risk Management
● Agile Methodology
● Budget Preparation
Projects
- Self-Managed cloud IaaS PaaS with Azure Stack Hyperconverged Cluster.
Company: Hyper scalers, Fyshwick, ACT
July 2022 – November 2022
- Problems faced by Women Entrepreneurs in Poothrikka Panchayat.
Location: Kerala, India
March 2019 – March 2020
Additional Information
References:
- Jisson Alex-Operations Team Member-JB Hi-Fi ,Tuggeranong.
- Fresh Service Team Member-Woolworth,Hawker.
Mail -jissonalex123@gmail.com
Phone -0493422044
- Samantha (Manager),The Districts-Cafe,Bar and Restaurant
Phone: +61488506909
Additional references available upon request.
Interests
Timeline
Front Office Customer Service Representative
The District-Cafe,Bar And Resturant
04.2023 - Current
Christmas Casual Retail Assistant
Christmas Snow Globes-House WorX
11.2022 - 01.2023
Hospitality Team Member
Breakfree Capital Tower
09.2022 - 12.2023
Independent Sales and Marketing Representative
Qi Groups Of Companies
04.2021 - Current
Hospitality Team Member
Midnight Hotel
02.2021 - 07.2022
Intern in SAP FICO and MM
Accounts Service Society
09.2020 - 08.2021
Retail Sales Worker-Part Time
Ezer Fashions Boutique
02.2020 - 11.2020
Masters In Business Informatics - Project Management
University of Canberra
Diploma-SAP ,FICO And MM -
Accounts Service Society
Bachelor of Commerce - Finance And Accounting
St.Peter's College,Mahatma Gandhi University
Professional Diploma in Computerised Accounting - Accounting And Finance
Kerala State Rutronix