Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aneeq Ahmed Khan

Heathridge

Summary

Seeking new challenges and opportunities in the field with a progressive institution where I can utilize my potential, broaden my knowledge and render my services in a dynamic environment

Overview

10
10
years of professional experience

Work History

Customer Solution Specialist

Probe CX
09.2024 - Current
  • Managed a high volume of inbound Synergy Customer calls, maintaining professionalism and efficiency under pressure.
  • Providing exceptional customer service experience and focusing on meeting KPIs
  • Solving customer problems with patience and giving them high level of support on daily basis.
  • Learned and followed customer service policies and procedures to meet organizational and industry standards.


Customer Support Advisor

HSQ Enterprises
09.2018 - 06.2024
  • Provided customer services to the truckers in USA which helped them grow their business by planning their whole week to make their maximum gross
  • Ability to handle and resolve customer complaints and logistical issues effectively
  • Experienced in scheduling, routing, and managing dispatch operations
  • Clear and concise verbal and written communication skills
  • Handled emergency situations and provided real-time support to resolve operational issues

System Engineer

Guarantee Engineers Pvt Ltd.
08.2017 - 08.2018
  • System Engineer at New Islamabad International Airport Project
  • Testing and Commissioning Supervisor of Access Control System
  • Worked on Airport Special Systems
  • Communicate with Clients to understand specific system requirements
  • Monitor system operations to detect potential problems
  • Identify system data, hardware or software components required to meet user needs

Assistant Power Engineer

PTCL
07.2015 - 08.2015
  • Learnt things at MDF, BTS tower
  • Worked as Assistant Power Engineer
  • Assisted on constructing physical and digital project models
  • Performed support tasks for senior engineers

Education

Bachelor of Science - Electrical Engineering

COMSATS University Of Science And Technology
Islamabad, Pakistan
07-2017

F.Sc - Pre-Engineering

Punjab College Of Information Technology
Sargodha, Pakistan
05-2013

Skills

  • Linux
  • MS Office
  • MATLAB
  • NI Elvis
  • AC2000
  • Turbo C
  • Packet Tracer
  • Proteus
  • CRM software

Languages

English
Urdu
Punjabi

Timeline

Customer Solution Specialist

Probe CX
09.2024 - Current

Customer Support Advisor

HSQ Enterprises
09.2018 - 06.2024

System Engineer

Guarantee Engineers Pvt Ltd.
08.2017 - 08.2018

Assistant Power Engineer

PTCL
07.2015 - 08.2015

Bachelor of Science - Electrical Engineering

COMSATS University Of Science And Technology

F.Sc - Pre-Engineering

Punjab College Of Information Technology

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Aneeq Ahmed Khan