Aneeq Ahmed Khan
Heathridge
Summary
Seeking new challenges and opportunities in the field with a progressive institution where I can utilize my potential, broaden my knowledge and render my services in a dynamic environment
Overview
10
10
years of professional experience
Work History
Customer Solution Specialist
Probe CX
09.2024 - Current
- Managed a high volume of inbound Synergy Customer calls, maintaining professionalism and efficiency under pressure.
- Providing exceptional customer service experience and focusing on meeting KPIs
- Solving customer problems with patience and giving them high level of support on daily basis.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
Customer Support Advisor
HSQ Enterprises
09.2018 - 06.2024
- Provided customer services to the truckers in USA which helped them grow their business by planning their whole week to make their maximum gross
- Ability to handle and resolve customer complaints and logistical issues effectively
- Experienced in scheduling, routing, and managing dispatch operations
- Clear and concise verbal and written communication skills
- Handled emergency situations and provided real-time support to resolve operational issues
System Engineer
Guarantee Engineers Pvt Ltd.
08.2017 - 08.2018
- System Engineer at New Islamabad International Airport Project
- Testing and Commissioning Supervisor of Access Control System
- Worked on Airport Special Systems
- Communicate with Clients to understand specific system requirements
- Monitor system operations to detect potential problems
- Identify system data, hardware or software components required to meet user needs
Assistant Power Engineer
PTCL
07.2015 - 08.2015
- Learnt things at MDF, BTS tower
- Worked as Assistant Power Engineer
- Assisted on constructing physical and digital project models
- Performed support tasks for senior engineers
Education
Bachelor of Science - Electrical Engineering
COMSATS University Of Science And Technology
Islamabad, Pakistan07-2017
F.Sc - Pre-Engineering
Punjab College Of Information Technology
Sargodha, Pakistan05-2013
Skills
- Linux
- MS Office
- MATLAB
- NI Elvis
- AC2000
- Turbo C
- Packet Tracer
- Proteus
- CRM software
Languages
English
Urdu
Punjabi
Timeline
Customer Solution Specialist
Probe CX
09.2024 - Current
Customer Support Advisor
HSQ Enterprises
09.2018 - 06.2024
System Engineer
Guarantee Engineers Pvt Ltd.
08.2017 - 08.2018
Assistant Power Engineer
PTCL
07.2015 - 08.2015
Bachelor of Science - Electrical Engineering
COMSATS University Of Science And Technology
F.Sc - Pre-Engineering
Punjab College Of Information Technology
Similar Profiles
Sandhya YadavSandhya Yadav
Customer Service Representative at Probe CXCustomer Service Representative at Probe CX
MICHAEL ROBERTSONMICHAEL ROBERTSON
Customer Solutions Specialist at Probe CXCustomer Solutions Specialist at Probe CX
Kavya Choudary DamuluriKavya Choudary Damuluri
Customer Service and Collection Agent at Probe CX , Client: TelstraCustomer Service and Collection Agent at Probe CX , Client: Telstra