Angel Heng
Summary
A results-driven Healthcare Administration Manager with expertise in strategic growth, stakeholder engagement, and operational leadership. Adept at referrer engagement, marketing strategies, event coordination, and process optimization to enhance patient experiences and expand service reach. Skilled in staff training, financial oversight, and multi-site coordination, ensuring efficiency, compliance, and business growth. Passionate about fostering partnerships and strengthening market presence within the healthcare sector.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administration Manager
Icon Cancer Centre
04.2022 - Current
- Overseeing administrative operations, ensuring regulatory compliance and seamless daily management.
- Developing and implementing business development strategies, expanding the referral network and strengthening relationships with healthcare professionals.
- Managing financial processes, optimizing billing efficiencies and reducing patient debt to enhance revenue.
- Leading community partnerships with Cancer Council, Dragons Abreast, Kellyville Breast Buddies, CanRevive, and PCFA, driving engagement and corporate collaboration.
- Improving administrative workflows, enhancing patient scheduling, referral processes, and staff coordination.
- Supporting high-impact events, including MedEd Skin Education and Prostate Cancer GP Educational Dinner, reinforcing Icon’s professional network.
- Executing targeted referral strategies, increasing patient acquisition through relationship management and awareness campaigns.
- Collaborating with business development teams, analyzing market trends to identify revenue opportunities.
- Leading and training administrative staff, ensuring high standards in customer service and operational efficiency.
- Optimising workflow efficiencies, reducing costs and enhancing service delivery.
- Coordinated Icon Norwest’s launch, overseeing project setup and ensuring a smooth transition.
Office Supervisor
Castlereagh Imaging
03.2021 - 04.2022
- Managed a newly established imaging branch, ensuring seamless outpatient and inpatient radiology services.
- Collaborated with the Chief Radiographer to optimize administrative and clerical processes.
- Assisted in setting up new imaging modalities to meet hospital and community needs.
- Ensured compliance with policies, medical confidentiality, and WHS regulations.
- Managed billing accuracy, patient feedback, and COVID-19 safety measures.
Administration Manager
George St Eye Centre
08.2019 - 03.2021
- Led the administration team, liaising with Visiting Surgeons and day surgeries.
- Streamlined administrative workflows, automating processes and designing staff training.
- Managed rosters, budgeting, referrer relationships, medical records, and social media marketing.
- Assisted in onboarding new doctors and counseling patients on surgery procedures and cost.
Practice Manager
Spectrum Medical Imaging
05.2018 - 08.2019
Head Secretary
Spectrum Medical Imaging
08.2015 - 05.2018
Imaging Assistant + Secretary
Spectrum Medical Imaging
04.2014 - 08.2015
Education
Master of Health Management -
University of New South Wales
Sydney07-2013
Master of Public Health - Health Promotion
University of New South Wales
Sydney07-2012
Skills
- Healthcare Administration & Operational Management
- Multi-Site Coordination & Process Improvement
- Regulatory Compliance & Medical Confidentiality
- Business Development & Referral Growth
- Community & Stakeholder Engagement
- Marketing Strategies & Brand Awareness
- Workflow Optimisation & Compliance
- Staff Leadership & Team Training
Accomplishments
Icon Cancer Centre
Fundraising and Awareness:
- Initiated and performed at "Stars of Western Sydney - Dance for Cancer 2022", raising funds for Cancer Council.
- Secured radio presence and community exposure to promote Icon Norwest.
- Contributed to a successful gala event, increasing awareness and strengthening community ties.
Community Sponsorship:
- Initiated and established Icon Cancer Centre Norwest’s partnership with Dragons Abreast Sydney, sponsoring the team at Sydney Lunar Festival Dragon Boat Races, Darling Harbour. As part of the sponsorship, dragon-racing teams wore hats emblazoned with the Icon Cancer Centre logo, further enhancing brand visibility during the festival.
Community Engagement & Support:
- Actively connected with local community groups (CanRevive, Kellyville Breast Buddies, Prostate Cancer Foundation Australia), fostering collaboration and strengthening support networks.
- Represented Icon Cancer Centre Norwest at the Castle Hill RSL Wellness Expo, engaging with the community and increasing awareness of cancer care services.
- Marketing Initiative (George St Eye Centre): Organized Sydney Wedding Expo 2020 participation, increasing brand exposure.
- Recycle for Sight Initiative (George St Eye Centre): Led a spectacle donation program, collecting over 200 pairs of glasses for charity.
- Secretary Booking Assist (Spectrum Medical Imaging): Co-developed an online reference manual, standardizing workflows across six practices.
Certification
- Effective Ongoing Stakeholder Management Course | University of Sydney | Issued Sep 2023
- People Management Course: Essentials | University of Sydney | Issued Aug 2023
- Learn to Lead | University of New South Wales | Issued 2022
Languages
English
Native or Bilingual
Chinese
Native or Bilingual
Malay
Limited Working
Cantonese
Limited Working
Russian
Elementary
Timeline
Administration Manager
Icon Cancer Centre
04.2022 - Current
Office Supervisor
Castlereagh Imaging
03.2021 - 04.2022
Administration Manager
George St Eye Centre
08.2019 - 03.2021
Practice Manager
Spectrum Medical Imaging
05.2018 - 08.2019
Head Secretary
Spectrum Medical Imaging
08.2015 - 05.2018
Imaging Assistant + Secretary
Spectrum Medical Imaging
04.2014 - 08.2015
Master of Health Management -
University of New South Wales
Master of Public Health - Health Promotion
University of New South Wales
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