Donnalle Shaddick
Cunderdin,WA
Summary
Dynamic and adaptable professional with a proven track record at BP Service Station, excelling in customer service and teamwork. Recognized for resolving conflicts with empathy and maintaining professionalism under pressure. Strong multitasking abilities combined with a friendly demeanor ensure customer satisfaction and loyalty. Committed to supporting team success and operational efficiency.
Overview
13
13
years of professional experience
Work History
All Rounder
BP Service Station
Cunderdin, WA
12.2022 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Preston Beach General Store
Preston Beach, Wa
04.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Commercial Cleaner
Spotlight
Mandurah, WA
04.2014 - 05.2014
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
Cashier
Woolworths
Mandurah, WA
03.2011 - 03.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
Education
Certificate III - Events Management
South Metropolitan TAFE
02-2014
Certoificate II - Arts And Entertainment Management
South Metropolitan TAFE
Perth, WA11-2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem resolution
- Multitasking
Timeline
All Rounder
BP Service Station
12.2022 - 05.2024
Customer Service Representative
Preston Beach General Store
04.2022 - 11.2022
Commercial Cleaner
Spotlight
04.2014 - 05.2014
Cashier
Woolworths
03.2011 - 03.2012
Certificate III - Events Management
South Metropolitan TAFE
Certoificate II - Arts And Entertainment Management
South Metropolitan TAFE