Donnalle Shaddick
Cunderdin,WA
Summary
Dynamic and adaptable professional with a proven track record at BP Service Station, excelling in customer service and teamwork. Recognized for resolving conflicts with empathy and maintaining professionalism under pressure. Strong multitasking abilities combined with a friendly demeanor ensure customer satisfaction and loyalty. Committed to supporting team success and operational efficiency.
Overview
13
13
years of professional experience
Work History
All Rounder
BP Service Station
12.2022 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Preston Beach General Store
04.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Commercial Cleaner
Spotlight
04.2014 - 05.2014
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
Cashier
Woolworths
03.2011 - 03.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
Education
Certificate III - Events Management
South Metropolitan TAFE
02-2014
Certoificate II - Arts And Entertainment Management
South Metropolitan TAFE
Perth, WA11-2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem resolution
- Multitasking
Timeline
All Rounder
BP Service Station
12.2022 - 05.2024
Customer Service Representative
Preston Beach General Store
04.2022 - 11.2022
Commercial Cleaner
Spotlight
04.2014 - 05.2014
Cashier
Woolworths
03.2011 - 03.2012
Certificate III - Events Management
South Metropolitan TAFE
Certoificate II - Arts And Entertainment Management
South Metropolitan TAFE
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