ANGEL NEWLING
Macquarie Hills,NSW
Summary
Talented and highly communicative professional with expertise in all age categories. Works effectively within teams to develop creative ideas and solutions to complex ideas. Active listener who thrives in challenging situations. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
3
3
years of professional experience
1
1
Certification
Work History
LifeLine Volunteer Digital Support Person
Lifeline Australia
Online
03.2024 - Current
- Provided emotional and practical support to vulnerable adults.
- Educated clients about coping strategies for managing symptoms of mental illness.
- Developed a referral network of mental health professionals to ensure coordinated care for clients.
- Advised patients on healthy lifestyle habits that can improve overall well-being.
Bartender
Wests
NSW
05.2022 - Current
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
Gaming Attendant
Wests
NSW
05.2022 - Current
- Performed regular maintenance on gaming systems to ensure optimal performance levels
- Ensured compliance with all local regulations relating to the sale of games to minors
- Maintained accurate records of daily transactions, including sales receipts, payouts and inventory logs
- Demonstrated strong problem-solving skills to address customer complaints and resolve disputes quickly and efficiently.
Care support officer ( CSO )
Opal - Tingira Heights Care community
Mount Hutton
04.2021 - 03.2022
- Interpreted customer inquiries and responded with appropriate solutions or escalated issues as needed
- Assisted in providing patient care, including administering medications, treatments and performing diagnostic tests
- Utilized critical thinking skills to assess patients' needs and develop individualized plans of care
- Protected patients' rights and dignity by delivering care without judgment or discrimination.
Education
Psychology Major -
Newcastle University
Newcastle, NSW12-2024
High School Diploma -
Macquarie College
12-2021
High School Diploma -
Kotara High School
11-2019
Skills
- Leadership
- Collaboration
- Organizational Skills
- Analytical and Critical Thinking
- Time Management
- Customer Service
Certification
- High School Certificate, 2021
- Cardiopulmonary Resuscitation Certificate ( HLTAID001 ), 2020
- Basic Emergency Life Support Certificate ( HLTAID002 ), 2020
- First Aid Certificate ( HLTAID003 ), 2020
- NDIS Worker Check - employer verified, 2021
- Working with Children Check, 2022
- RSA / RCG Competency Card, 2022
Accomplishments
- Macquarie College - Christian Values Award ( 2020 )
- Appreciation Award - Wests from Rostering ( 2022 )
- Appreciation Award - Wests from Duty Mangers for Bartending ( 2023 )
- Appreciation Award - Wests from Duty Managers for Gaming Attendant ( 2023 )
References
References available upon request.
Timeline
LifeLine Volunteer Digital Support Person
Lifeline Australia
03.2024 - Current
Bartender
Wests
05.2022 - Current
Gaming Attendant
Wests
05.2022 - Current
Care support officer ( CSO )
Opal - Tingira Heights Care community
04.2021 - 03.2022
Psychology Major -
Newcastle University
High School Diploma -
Macquarie College
High School Diploma -
Kotara High School
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