ANGELA DIAL
Goulburn
Summary
Dynamic professional with extensive experience at Goulburn Correctional Centre, excelling in program facilitation and stakeholder communication. Proven ability to enhance operational efficiency through effective task delegation and conflict resolution. Strong computer proficiency and adaptability ensure compliance and high customer satisfaction in challenging environments. Committed to fostering positive relationships and maintaining confidentiality. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service and Programs Officer
Goulburn Correctional Centre
Goulburn
02.2025 - Current
- Facilitated programs with cross-functional teams to achieve organizational objectives.
- Evaluated departmental needs and delegated tasks to enhance production efficiency.
- Communicated effectively with stakeholders to ensure alignment on initiatives.
- Promoted high customer satisfaction by promptly resolving issues.
- Maintained confidentiality of sensitive information, adhering to security protocols.
- Ensured compliance with safety standards through thorough operational assessments.
- Engaged with inmates to foster positive relationships and communication.
- Demonstrated strong time management and organizational skills.
CORRECTIONAL OFFICER
Goulburn Correctional Centre
Goulburn
07.2019 - Current
- Conducted searches of inmates, cells and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Supervise inmates during recreation time, work assignments, medical visits, court appearances and other activities.
CLASSIFICATION AND PLACEMENT OFFICER
Goulburn Correctional Centre
Goulburn
09.2023 - 03.2024
- Generate reports, identify inmates to be transferred, complete required checks and documentation and communicate with inmate Transfer Section to facilitate S 23 requests.
- Reviewed and analyses documents to determine whether they met the criteria for classification or placement changes. Information coming from inmates case files and other reports.
- Prepared written reports summarizing the results of classification reviews.
- Evaluated complex data from multiple sources in order to make accurate classifications & placement decisions in a custodial environment to achieve quality outcomes.
- Coordinate and participate in the Classification and Placement process in a custodial environment to achieve quality results.
- Adapting to workloads and adjusting priorities to ensure the completion of necessary tasks when unplanned requests or events arise.
NEW HOME SALES CONSULTANT
GJ Gardner Homes
Goulburn
03.2017 - 06.2019
- Provided detailed information on floor plans, design options, and current incentives to potential buyers.
- Assisted customers with selecting financing options that best fit their budget and lifestyle needs.
- Negotiated sales contracts with customers and monitored progress throughout the process.
- Maintained a comprehensive knowledge of the local real estate market including pricing trends, competitive offerings and availability of land parcels.
- Collaborated with builders to ensure customer requests were met in a timely manner.
- Researched applicable zoning laws and regulations related to real estate development projects.
- Established relationships with vendors who provide services such as landscaping or interior design for clients' homes.
- Analyzed competitors' listings and pricing strategies to identify areas of improvement within own business operations.
- Participated in meetings with architects and contractors regarding construction timelines for upcoming projects.
- Utilised various software programs such as Microsoft Office Suite or Salesforce CRM to track leads or manage client data.
- Performed administrative tasks such as scheduling appointments or processing paperwork.
STORE TEAM MEMBER
Bunnings
Goulburn
02.2012 - 02.2017
- Greeted customers and provided excellent customer service.
- Assisted in stocking shelves with merchandise.
- Operated cash register to process sales transactions.
- Organized and maintained store displays.
- Provided product knowledge to customers and answered inquiries.
- Performed inventory control activities such as counting merchandise, reconciling discrepancies between physical counts and computer records.
- Processed returns and exchanges according to company policy.
- Handled customer complaints professionally and efficiently.
- Tracked stock levels on a daily basis to ensure sufficient supply of products for sale.
- Assisted with unloading deliveries from trucks and organizing them in the back room.
- Prepared promotional materials for display in-store or online.
- Utilized upselling techniques to increase customer satisfaction and revenue.
Education
FM Classification And Placement Training -
Brush Farm Academy
Eastwood, NSW09.2023
Correctional Officer -
Brush Farm Academy
Eastwood, NSW09.2019
Skills
- Time management
- Computer proficiency
- Professionalism
- Communication skills
- Adaptability
- Accountability
- Team collaboration
- Compliance enforcement
- Customer service
- Conflict resolution
- Program facilitation
- Stakeholder communication
- Confidentiality maintenance
- Behavior monitoring
- Problem-solving
- Active listening
- Task prioritization
Certification
- First Aid
- Current Drivers License
Programs
- Real Understanding of Self Help - RUSH
- EQUIPS Aggression
SAPO Operations
- Health Survival Tips
- Orientations
- SARO / Victims services
- Legal support
- Centrelink phone calls
Programs
- EDRMS
- OTAB
- OIMS
- Word
- Thrive
- Microsoft Teams
- Outlook
References
References available upon request.
Timeline
Service and Programs Officer
Goulburn Correctional Centre
02.2025 - Current
CLASSIFICATION AND PLACEMENT OFFICER
Goulburn Correctional Centre
09.2023 - 03.2024
CORRECTIONAL OFFICER
Goulburn Correctional Centre
07.2019 - Current
NEW HOME SALES CONSULTANT
GJ Gardner Homes
03.2017 - 06.2019
STORE TEAM MEMBER
Bunnings
02.2012 - 02.2017
FM Classification And Placement Training -
Brush Farm Academy
Correctional Officer -
Brush Farm Academy