Angela Dick
Melbourne,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
SERCO Call Centre (Centrelink - Job Seeker Dept)
01.2019
- Demonstrated Skills: expert problem solving and communication skills as call centre representative for the Department of Human Services
- Worked well in a fast paced environment and resolved customer issues quickly and effectively
- Logged the most calls in my team
- Possessed great time management and organisational skills
- Answered phone enquiries and provided exemplary customer service
- Employed elevated listening skills to soothe customer irritations
- Commended by management for my wonderful phone manner
- Great keyboard skills and knowledge of customer service principles & practices
- Was awarded a prize for maintaining 100% quality (100% accuracy)
Volunteer Position at Hare Krishna Food For Life
01.2018
4-week placement at Kalyra Aged Care Facility, Belair. (Offered position)
01.2013
- Demonstrated Skills: Daily care of residents: Washing, dressing, turning (efficient and careful use of lifters, shower chairs, slippery sams)
- Distributing meals to (and helping to feed) residents
- Hand and nail care for female residents
- Following care plans
- Reporting to senior carer and/or nurse
- Taking and following instructions
- Working in a team
- Working on my own
- Changing beds
- Provided emotional support to residents - read to them and listened to them
- Provided physical support to residents - helped them to use walkers.
4-week placement at The Duck Inn, Coromandel Valley
01.2010
- Demonstrated Skills: Serving drinks and meals
- Taking orders
- Working quickly and efficiently
- Cleaning and setting tables
- Ability to work long hours and maintain a cheerful disposition
- Service focus and hard working
- Excel at customer service
- Learn new procedures quickly
- Always positive.
Floristry assistant (Casual time staff)
Stems
01.2008
- Demonstrated Skills: packing vases, helping to make arrangements
- Maintaining the general cleaning in the shop
- Looking after the shop when the owner was delivering orders
- Taking phone orders
- Working at the front desk.
Volunteer social worker/ childcare assistant
Sri Mayapur International School Primary after school care group
01.2006
- Demonstrated Skills: Working as mediator for parents who needed a 'voice' in a third world setting (India) as I speak both Bengali and English
- Supervising and assisting reading and writing lessons of children from 3 to 9 years
- Babysitting for community members
- Working in apartments - cleaning, washing dishes, ironing, cooking and running errands.
Telstra Consultant
01.2022 - 01.2024
ANZ Mortgage Consultant
01.2020 - 01.2021
Private Palliative Care
01.2013 - 01.2014
- Demonstrated Skills: Assistance to eat meals when only taking liquid food
- Assisting movement when still using walker
- Turning and adjusting position using slippery sam
- Dressing and personal care (nails/hair etc.)
- Helping to use commode and then as disease progressed, to use bedpan
- Bathing (initially in shower using shower chair, then as a bed bath)
- Recording and reporting progress to District Nurse
- Recording liquid intake and food intake
- Helping to administer injections into cannula in arm (pain medication)
- Recording any changes and reporting them to the doctor.
Waitress (casual)
Govinda's Vegetarian Restaurant
01.2003 - 01.2004
- Demonstrated Skills: Taking orders, serving, helping make meals in the kitchen on weekends, and delivering great customer service
- Customer relations - if there were concerns or complaints I would talk to the customers and sort out any problems
- Usually difficulties arose around double bookings, or the level or spice (foreign visitors).
Education
Secondary -
Blackwood High School
Tertiary -
TAFE
01.2013
Tertiary -
HITsa
01.2010
Secondary -
Sri Mayapur International School
01.2007
Skills
- ASSISTANT TEACHING
- CONFLICT RESOLUTION
- COMPUTER
- PERSONAL CARER
- COMMUNICATION
- LANGUAGES
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Accomplishments
- Attended a Charity Event hosted by Sir Ian Botham
- Received positive feedback from Sir Ian Botham
- Received constant praise and positive feedback during the event
- Offered a job at Georges restaurant
- Awarded a prize by Serco for maintaining 100% accuracy
Languages
English
Bengali
Personal Information
Title: Miss
References
- Roslyn Khan, Serco Manager, 0406049007
- Mrs Juanita Di Maria, Manager of Stems, 0408387869, Adelaide, South Australia
- Mr. Roy Stewart, Landlord, 0411790972, 2008-2010
- Bridget Delage, ANZ Team leader, bridgetdelage4@yahoo.com
- Season Wang, Telstra Team leader, 0478509660
Timeline
Telstra Consultant
01.2022 - 01.2024
ANZ Mortgage Consultant
01.2020 - 01.2021
SERCO Call Centre (Centrelink - Job Seeker Dept)
01.2019
Volunteer Position at Hare Krishna Food For Life
01.2018
4-week placement at Kalyra Aged Care Facility, Belair. (Offered position)
01.2013
Private Palliative Care
01.2013 - 01.2014
4-week placement at The Duck Inn, Coromandel Valley
01.2010
Floristry assistant (Casual time staff)
Stems
01.2008
Volunteer social worker/ childcare assistant
Sri Mayapur International School Primary after school care group
01.2006
Waitress (casual)
Govinda's Vegetarian Restaurant
01.2003 - 01.2004
Secondary -
Blackwood High School
Tertiary -
TAFE
Tertiary -
HITsa
Secondary -
Sri Mayapur International School
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