Hi, I’m
Angela Gordon
Yeppoon,QLD
Summary
Experienced, Professional and Multi-tasking Office Manager well-known for creating positive and safe workplace culture and high-performing teams. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business acumen. Well-versed in industry practices and procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
19
years of professional experience
Work History
JAK Heavy Diesel
Office Manager
04.2012 - Current
Job overview
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Accomplished multiple tasks across multiple departments within established time frame.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Management of employee files.
- Manage training records of existing staff and management of future training requirements
- Coordinate new starter processes including, but not limited to site roster, flight bookings and accommodation, site access and induction requirements
- Preparation and processing of weekly payroll to facilitate prompt and accurate staff payments.
- Maintaining and oversee leave records and processes in collaboration with Department Managers
- Monthly record keeping and reporting to COAL LSL
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Working with management on and off site to ensure strong relationships and everyone was kept informed.
- Maintained professional demeanour by staying calm and focused when in high volume / high pressure situations.
- Reconciled account files and produced monthly reports.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Use of industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Train personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cross-train existing employees to maximize team agility and performance.
- Develop and maintained successful relationships with vendors, suppliers and contractors.
- Manage office operations while scheduling appointments for department managers.
- Managed staff development, underperformance issues and employee relations to adopt consistent, fair and objective decision-making.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Coach new hires on company processes while managing employees to achieve maximum production.
- Improve safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluate employee records and productivity.
Anglo American – Capcoal Surface Mine
Training Officer
07.2012 - 01.2013
Job overview
- Facilitated delivery of mine's training program and assist training Superintendent to govern application of corporate training systems, record management and training development initiatives
- Development and execution of site Training Needs Analysis
- Development and execution of pipeline development programs.
- Apprenticeship and Traineeship / Clean skin programs
- Contribution to delivery of annual training plan
- Compliance with Anglo systems and provisions of governance to ensure systems are applied consistently across mine
Macmahon – Cameby Downs
Production Training Officer
02.2012 - 07.2012
Job overview
- Key responsibilities, to equip staff and production teams with knowledge, practical skills and motivation to carry out work related tasks in accordance with SHMS
- Identifying training and development needs required, through job analysis and consultation with management designing and developing training and development programs based on both organization and individuals needs managing and delivery of production Supervisors and Trainer and Assessor training, to ensure statutory training requirements are met
- Managing and delivering training materials for production training.
- Extensive Audits on production teams to ensure authorisation is current and in accordance with Mine Training Scheme.
Anglo American, Foxleigh
Production Trainer and Assessor
01.2009 - 01.2012
Job overview
- Develop effective leadership and organizational skills whilst demonstrating high levels of safety
- Actively demonstrating and promoting safety awareness and safe work practices
- Coordinate and manage training and assessment of experienced and ‘Cleanskin' operators
- Provide training and deliver Anglo American Haul Truck Training Package to ‘Cleanskin' operators
- Ensure safety standards and procedures understood and met
- Training and assessing mobile plant competencies
- Undertaking regular review of employees through yearly competency assessments
- Providing on job training and workshops in accordance with current Anglo American competency standards
- Facilitating JSA's & Risk Assessments
- Training all levels of operators on Simulators
Anglo American
Haul Truck Operator
01.2008 - 01.2009
Job overview
- Safe Operation Cat 785c Safe operations Cat 789C Safe Operations Komatsu 785-5 Field Trainer and Assessor JSA's & Risk Assessments S.L.A.M's (Stop, Look, Assess, Manage)
Sexie Coffie, Barista
01.2004 - 01.2008
Job overview
- Staff Training
- Assisted in Store Supervision during high pressure trading times
- Ensured front counter ran smoothly
- Opened and Closed Shop
Education
Coal Train, Yeppoon, QLD
Certificate IV Training And Assessing from Training
2012
Applied Education, Boisdale, VIC
Microsoft Outlook
2011
Microsoft Excel
2011
S1, S2 & S3
2011
Maryborough State High School
Senior Certificate
1996
Skills
- Administration and Operations
- Financial Reporting
- Financial Accounting
- Administering Payroll
- Billing and Invoicing
- Accounts Payable and Receivable
- Coaching and Training
- Microsoft Office
- Excellent Multitasking Abilities
Timeline
Training Officer
Anglo American – Capcoal Surface Mine
07.2012 - 01.2013
Office Manager
JAK Heavy Diesel
04.2012 - Current
Production Training Officer
Macmahon – Cameby Downs
02.2012 - 07.2012
Production Trainer and Assessor
Anglo American, Foxleigh
01.2009 - 01.2012
Haul Truck Operator
Anglo American
01.2008 - 01.2009
Sexie Coffie, Barista
01.2004 - 01.2008
Coal Train
Certificate IV Training And Assessing from Training
Applied Education
Microsoft Outlook
Microsoft Excel
S1, S2 & S3
Maryborough State High School
Senior Certificate
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