Summary
Overview
Work History
Education
Skills
Timeline
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Angie Hanrahan

Brisbane,QLD

Summary

Accomplished Fulfilment Manager with a proven track record at WooliesX, enhancing delivery efficiency and customer satisfaction. Expert in warehouse operations and staff training, I led teams to reduce turnover by fostering collaboration and implementing strategic workflow improvements. Skilled in problem-solving and team leadership, I consistently achieve and surpass goals.

Overview

6
6
years of professional experience

Work History

Fulfilment Manager

WooliesX
06.2022 - Current
  • Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
  • Tracked delivery goals and developed improvement plans to correct deficiencies.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
  • Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
  • Fostered a culture of teamwork among staff members which led to heightened collaboration, improved morale, and reduced employee turnover rates.

Online Manager

Woolworths
06.2018 - 06.2022
  • Managed seasonal promotions effectively by planning ahead for product availability and adjusting marketing tactics accordingly.
  • Addressed customer concerns promptly, resolving issues efficiently to maintain high satisfaction ratings.
  • Managed inventory levels to ensure timely fulfillment of customer orders and reduced stockouts.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.

Education

High School Diploma -

Kelvin Grove State College
Kelvin Grove, QLD
12.2015

Skills

  • Warehouse Operations
  • Customer Relations
  • Staff Training
  • Workflow Planning
  • Customer Focus
  • Motivational Abilities
  • Employee Scheduling
  • Influencing skills
  • Problem-Solving
  • Team Leadership

Timeline

Fulfilment Manager

WooliesX
06.2022 - Current

Online Manager

Woolworths
06.2018 - 06.2022

High School Diploma -

Kelvin Grove State College

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Angie Hanrahan