Kiernan O'Shea
Pimpama,QLD
Summary
I am an exceeding fulfilment manager currently working at Dan Murphy's Nerang, prior to this I worked at Dan Murphy's Mermaid Waters our precinct store. My achievements include improving routines, efficiency, minimising stock loss through team development and training. Improving inventory accuracy and minimising working capital. Putting forward new and effective ideas for problem areas.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Fulfilment Manager
Dan Murphy's Nerang
03.2024 - Current
- Streamlined fulfillment processes for faster load fill times and increased customer satisfaction.
- Developed improvement plans to improve efficiency.
- Increased team productivity by developing team skills and knowledge
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
- Implemented correct routines to decrease stock loss and improve inventory accuracy.
Fulfilment Manager
Dan Murphy's Mermaid Waters
03.2023 - 03.2024
- Streamlined fulfillment processes for faster load fill times and increased customer satisfaction.
- Identified key problem areas and developed and implemented plans and ideas to improve.
- Increased team productivity by developing team skills and knowledge
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
- Implemented correct routines to decrease stock loss and improve inventory accuracy. Improving stock loss from year prior by 57.1%
- Worked alongside leadership team to achieve 91% customer satisfaction for FY24 H1
- Worked with the leadership team to create a friendly and supportive environment for team, resulting in a VOT (team satisfaction/engagement) result of 91%
- Exceeded in demonstrating important company strategies and ways of working.
- Involved in hiring and training process for busy Christmas trade resulting in a successful and efficient holiday trading period.
Education
High School Diploma -
Coffs Harbour Senior College
Coffs Harbour, NSW10.2018
Skills
- Customer service
- Time management
- Team Training
- Warehouse operations
- Team building
- Communication
- Leadership
- Retail operations
- Problem solving
- Business acumen
- technology proficiency
- Inventory Coordination
Certification
- Forklift Operation
- First aid
- Standard Mental Health First aid
Golf, Running, Gym
I enjoy an active lifestyle, allowing me to maintain a healthy mind and body
Timeline
Fulfilment Manager
Dan Murphy's Nerang
03.2024 - Current
Fulfilment Manager
Dan Murphy's Mermaid Waters
03.2023 - 03.2024
High School Diploma -
Coffs Harbour Senior College
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