Angela Hirmiz
Melbourne,VIC
Summary
Dynamic and dependable professional with extensive experience at Aldi and McDonald's, excelling in customer service and teamwork. Proven ability to enhance store operations and improve guest satisfaction through effective problem-solving and attention to detail. Skilled in training and mentoring staff while maintaining a positive atmosphere in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Store Member
Aldi
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
Barista
The Continental Hospitality Group
11.2023 - 05.2024
- Prepared high-quality beverages using espresso machines and manual brewing techniques.
- Delivered exceptional customer service, ensuring a welcoming atmosphere for guests.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Assisted in training new baristas on company protocols and beverage preparation methods.
- Implemented efficient workflow processes, reducing wait times during peak hours.
- Resolved customer complaints promptly, enhancing overall guest satisfaction experience.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Department Manager
McDonald's
10.2022 - 11.2023
- Performed daily manager duties such as: safe counts, register counts, food safety and quality control, cleanliness/maintenance to a high level.
- When interacting with customers I would always make sure to use “Ask, Ask Tell”, Upselling and informing them of our rewards system or deals in place.
- Ran high volume sales consistently during shifts.
- Maintained a good and healthy crew culture while still practising the Fast Food Award.
- Followed, met and exceeded operation goals (ie, service times) set by Mcdonald’s Australia.
- Addressing issues, queries and questions customers had via Online Survey, Face to Face, Emails and Phone call.
- While being the Product Quality Manager, I was in charge of ordering stock (both dry and food), controlling paper/food waste and making sure all hygiene, food and chemical procedures were being followed.
Crew (Coach)
Mcdonalds
05.2019 - 10.2022
- Prepared, cooked and served a range of food, drinks and coffees to a high standard and maintaining/ following all food safety guidelines.
- Handled a system of order taking, taking payments, serving food (in both the drive thru and in store) very well while making sure to maintain speed, great customer service and great experience.
- Maintained cleanliness and efficiency of customer/work areas with routinely walk through, sanitation, stocking up and so on.
- Once promoted to Crew Coach, I taught these skills to new crew (or cross trained old crew) to help them develop and learn in the most efficient ways.
Education
High School Diploma -
Wurun Senior Campus
Melbourne, VIC12-2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
Accomplishments
- Manager of the Quarter (Mcdonalds)
- Employee of the Month x2 (Mcdonalds)
- Improved efficiency within the statistics department, cutting costs without impacting sales results.
- Worked alongside Mcdonalds at the RMCH Ball
Certification
- RSA Certificate
- First Aid Certificate
- CPR Certificate
Timeline
Senior Store Member
Aldi
05.2024 - Current
Barista
The Continental Hospitality Group
11.2023 - 05.2024
Department Manager
McDonald's
10.2022 - 11.2023
Crew (Coach)
Mcdonalds
05.2019 - 10.2022
High School Diploma -
Wurun Senior Campus