Angela Moss

• Company Overview: Drug ARM, Queensland – Community Corrections Offices in Redcliffe, Chermside, and Spring Hill
• Deliver individual, client-centred counselling sessions to persons under community supervision, addressing substance use and related psychosocial issues.
• Conduct initial assessments, build rapport, formulate treatment plans, and develop tailored interventions using a harm minimisation and recovery-oriented approach.
• Apply the Bio-psychosocial model to support clients across all stages of substance use, including poly drug use.
• Liaise with Community Corrections staff and provide regular progress reports on client engagement, goals, and treatment outcomes.
• Deliver services across multiple Community Corrections district offices, adapting approaches to varied community needs.
• Collaborate with external agencies and consider the holistic support needs of clients and their families, including dependent children.
• Maintain compliance with national and state frameworks, including the National Drug Strategy and Queensland AOD Treatment Service Delivery Framework.
• Demonstrate strong interpersonal and communication skills to build effective relationships and partnerships within the justice and health sectors.

• Company Overview: Drug ARM, Queensland
• Conducted intake interviews for clients across all Drug ARM programs, including alcohol and other drug services, family support, and mental health programs.
• Assessed client eligibility and needs, gathered psychosocial and referral information, and matched individuals with appropriate internal services or external agencies.
• Responded to community and professional enquiries, providing accurate information about Drug ARM’s service offerings and intake processes.
• Maintained accurate client records in line with privacy and data management standards.
• Developed a strong understanding of service pathways and eligibility criteria across a range of community-based programs.

· Dedicated professional with background in providing evidence-based counselling services to individuals

· Skilled in developing treatment plans, conducting assessments and documenting progress

· Committed to advocating for mental health and well-being of clients Used cognitive behaviour therapy to assist clients in achieving their goals

· Implemented evidence-based therapeutic interventions to promote positive behaviour change

· Conducted assessments to determine progress and performance and report findings to relevant authorities

· Developed individualized counselling plans for clients to incorporate short-term and long-term goals

· Guided clients in developing skills and strategies for dealing with problems

· Adapted counselling techniques to best suit individual needs of each client

· Created a safe and supportive environment for clients to discuss issues Collaborated with other professionals to coordinate comprehensive care for clients

· Assisted clients in exploring feelings and understanding behaviours Listened to clients' concerns and provided encouragement and support

• Company Overview: Wesley Mission Queensland, Brisbane, QLD
• Providing emergency relief through food and other necessities to people in need.
• Interviews for eligibility, maintenance of supplies, and addressing the specific needs of the individual.

• Company Overview: Food by Dish, London
• Managing events from 10 – 500 people over a fleet of four boats on the river Thames.
• Overall charge of events including organisation of event planning, catering, bar, entertainment, staff, and client relations.

• Company Overview: Grazing, London
• Managing events up to 5000 people in various locations around London.
• Overall charge of events including organisation of event planning, catering, bar, entertainment, staff, and client relations.

• Company Overview: Lola Events, London
• Managing events up to 5000 people in various locations around London.
• Overall charge of events including organisation of event planning, catering, bar, entertainment, staff, and client relations.

• Company Overview: Moomba Restaurant, London
• Overall charge of restaurant operations including staff management, customer service, and financial oversight.

• Company Overview: Big Easy Restaurant, London
• Overall charge of restaurant operations including staff management, customer service, and financial oversight.

• Company Overview: Café Rouge, London
• Providing excellent customer service and ensuring customer satisfaction.

• Company Overview: ASK Restaurant, London
• Providing excellent customer service and ensuring customer satisfaction.

• Company Overview: Sugar and Spice, Brisbane, QLD
• Providing excellent customer service and ensuring customer satisfaction.