Angela Nguyen
Westminster
Summary
Dynamic business owner with a proven track record at home based business, Forever Floral Perth, excelling in customer relations and project management. Enhanced profitability through strategic cost reductions and innovative product offerings. Known for delivering exceptional service and fostering strong client relationships, driving satisfaction and loyalty in a competitive market.
Professional with experience in business leadership and management, prepared for this role. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth.
Overview
2
2
years of professional experience
Work History
Business Owner Artificial Florist
Forever Floral Perth
07.2024 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
Holiday Worker
Seafresh
12.2022 - 01.2025
- Managed inventory levels during the peak holiday season, ensuring adequate stock for popular items.
- Resolved customer inquiries and complaints professionally, ensuring overall satisfaction with their shopping experience.
- Balanced multiple tasks simultaneously, efficiently handling high-volume customer traffic during busy periods.
- Supported team members in maintaining a clean and organized store environment for optimal holiday shopping experience.
- Handled cash transactions accurately, maintaining accountability for assigned cash drawer throughout shifts.
- Coordinated gift-wrapping services for customer purchases, adding a personal touch to each transaction that delighted recipients upon opening their gifts.
- Assisted with restocking efforts, quickly replenishing merchandise on the sales floor as needed.
- Enhanced customer satisfaction by providing friendly and efficient service during the holiday season.
Education
Servite College
134 Cape St, Tuart Hill 6060Cert IV Nursing
Murdoch University
Perth, WASkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Relationship building
- Work Planning and Prioritization
- Business planning
- Performance improvement
- Project management
- Issue resolution
- Quality assurance
- Social media marketing
Accomplishments
- Reaching target sales
- Able to publicly promote my own business
Languages
Vietnamese
Professional Working
English
Native or Bilingual
Timeline
Business Owner Artificial Florist
Forever Floral Perth
07.2024 - Current
Holiday Worker
Seafresh
12.2022 - 01.2025
Servite College
Cert IV Nursing
Murdoch University
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