Angela Ruggieri
Perth,WA
Summary
Skilled Deli Manager highly effective at training, team leadership and customer service. Enthusiastic about increasing business and maximizing customer satisfaction. Prepared for a new position with additional responsibility and the chance to grow as a retail professional. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated food service manager with 7.5 years of experience overseeing staff and operations for Delicatessan. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service.
Overview
6
6
years of professional experience
Work History
Deli Manager
Grant Consultant
Padbury Iga, WA
07.2013 - 11.2019
- Ordered necessary deli supplies to maintain stock levels.
- Monitored daily sales reports to maximize profitability.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Completed [Timeframe] inventories of food and material stocks.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Provided guidance and mentorship to team members on how best to serve customers' needs.
- Created promotional displays to attract customers to the deli section.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Established policies and procedures for the safe storage and rotation of food products.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Maintained accurate records of inventory and product ordering cycles.
- Organized special events such as tastings or cooking demonstrations at the store level.
- Collaborated with other departments within the store to ensure smooth operations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Monitored temperatures of prepared food and cold-storage areas.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Oversaw food preparation, production and presentation according to quality standards.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Explained goals and expectations required of trainees.
- Observed food safety and sanitation protocols to reduce germ spread.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Education
High School Diploma -
Ioppolo
Sinagra/ItalySkills
Dealing with representatives to get good products for a better price
Keeping deli section clean and well displayed
Doing well to make Antipasto Platters
Cooking Hot Food for the Warmers
Polite and Friendly with Customers
Good relationship with my colleges
and Custemars
Languages
Italian
Professional
English
Professional
References
References available upon request.
Timeline
Deli Manager
Grant Consultant
07.2013 - 11.2019
High School Diploma -
Ioppolo
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