Angela Smales
Perth,WA
Summary
Results-driven sales professional with a proven track record at Smales Jewelers, excelling in upselling strategies that boosted customer satisfaction and revenue. Expertise in cash register operation and product merchandising enhances operational efficiency. Demonstrated ability to prioritize tasks effectively, leading to exceptional service excellence and sales performance. Aiming to leverage these skills in a challenging sales role to drive further growth.
Overview
24
24
years of professional experience
Work History
Sales Assistant
Smales Jewelers
Kalgoorlie/Subiaco/Perth City, WA
01.2003 - 12.2023
- Helped customers find specific products, answered questions, and offered professional product advice.
- communicating with other stores for stock as per customer request.or sending stock to other stores if required for a customer
- Facilitated the completion of customer purchases.Opening and closing of sales
- Organized window displays to enhance sales.
- managed correct procedure for duty free items at the customers request
- attended product training sessions and other short courses
- Worked with agents from various Watch companies
- Made special orders for customers
- minor watch repairs/links /band replacements/batteries
Customer Service Representative
sunglass direct / eye gear
Harbour Town West Perth, wa
12.2006 - 08.2008
- training and assisting new staff members
- Answering customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails
- Opened and closed both shops and responsible for eod procedures and balancing tills
- Reordering and stock takes.
- Meeting sales goals.set by head office
- able to maintained a professional friendly demeanor
Sales Representative /2IC Manager
shields jewelers
Harbour Town West Perth, WA
08.2005 - 11.2006
- Provided technical support for customers using the company's products or services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Collaborated with other departments such as marketing, finance, logistics.
- Managed inventory levels by ordering sufficient stock for each account.
- Adhered to established policies and procedures when handling customer accounts.
- Reviewed monthly performance against targets set by management team.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Replenished and arranged items to maintain appearance.
- Responsible for opening and closing the store. and end of day reports
Watch and Jewellery Service Center Assistant
Smales Jewelers
Subiaco, wa
01.2002 - 08.2006
- Delivered expert and personable service to address customer issues.
- Facilitated goal completion by working seamlessly with various coworkers.
- Assisted with customer repair requests and contacted agents for advice
- sent customers watches away to be serviced or repaired following correct procedures
- Maintained high standards of customer service at all times
- following up on customers repairs and special orders. And informing the customer promptly
- Managed household errands and other essential duties.
- Executed repairs or services for both Watch maker and the jewelers
- Cleaned and polished customers precious items using the ultrasonic machine.
Sandwich Artist
Subway
Perth, WA
01.2000 - 06.2002
- Operated POS system for multiple payment methods.
- Prepped ingredients to ensure timely meal service during peak dining periods.
- Facilitated increased sales through effective menu discussions.
- Completed morning setup, evening shutdown and shift transitions by adhering to company protocols.
Education
Veterinarian Studies
Central Regional TAFE
WA11-2024
High School Diploma -
Swan Christian College
Swan Valley WA12-2000
Skills
- Upselling strategies
- Sales expertise
- Sales target achievement
- Opening and closing procedures
- Cash register operation
- Product merchandising
- Task prioritization
Timeline
Customer Service Representative
sunglass direct / eye gear
12.2006 - 08.2008
Sales Representative /2IC Manager
shields jewelers
08.2005 - 11.2006
Sales Assistant
Smales Jewelers
01.2003 - 12.2023
Watch and Jewellery Service Center Assistant
Smales Jewelers
01.2002 - 08.2006
Sandwich Artist
Subway
01.2000 - 06.2002
Veterinarian Studies
Central Regional TAFE
High School Diploma -
Swan Christian College