Angela Smales
PERTH,WA
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
24
24
years of professional experience
5
5
Certifications
Work History
Professional Sales Representative
Smales Jewelers
Subiaco
01.2000 - 02.2024
- Managed the opening and closing processes of the shop
- Coordinated with agents and stock controllers to ensure accurate inventory management
- Managed rosters and floor operations to optimize staff allocation and customer service
- Ticketing and merchandise
- Created merchandise displays to enhance customer engagement and drive sales
- Swiss watch shop.
Service centre assistant
Smales Jewelers
Subiaco
- Taking in watch repairs and jewelry repairs
- Coordinated parts ordering and followed up on outgoing repairs with agents to ensure timely completion.
- Minor watch repairs\link adjustments
- Contacting customers re go ahead on repair or completion or jobs
- Provided customer support by answering phone inquiries.
- End of day till balancing
- General cleaning and maintenance of service centre
Second in charge
Shield Jewelers
Harbour Town
- Managed the opening and closing of the store
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged with clients to enhance sales opportunities
- Organised merchandise presentation to attract customers
- Monitored stock levels to prevent shortages
- Handled watch agents and requests to ensure customer satisfaction
- Answering the phones
- Identified the needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Managed household errands and other essential duties.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
Sunglass direct and Eye Gear
- Opening and Closing of both shops
- Stock control
- Sales representative
- General maintenance and cleaning of stores
Sandwich artist
Subway/ Innaloo and balcatta
- Cooked breads and prepared various fillings for customer orders, ensuring quality and freshness.
- Assisted customers by addressing inquiries and resolving issues to enhance overall satisfaction.
- Executed opening and closing procedures for stores
- Cleaned store areas to ensure a tidy environment for customers.
Education
Certificate 3 - Individual Support For Disability And Aged Care
Gateways College
East Perth08-2025
Certificate 3 - Veterinary nursing
Learning lounge
04-2025
Completion of year 11 tee subjects -
Swan Christian College
Skills
- Customer service
- Visual merchandising
- Problem solving
- Critical thinking
- Decision making
- Troubleshooting
- Time management
- Task prioritization
- Multitasking
- Team collaboration
- Verbal communication
- Social perceptiveness
Certification
Currently studying psychology at Curtin University.
Timeline
Professional Sales Representative
Smales Jewelers
01.2000 - 02.2024
Service centre assistant
Smales Jewelers
Second in charge
Shield Jewelers
Sunglass direct and Eye Gear
Sandwich artist
Subway/ Innaloo and balcatta
Certificate 3 - Individual Support For Disability And Aged Care
Gateways College
Certificate 3 - Veterinary nursing
Learning lounge
Completion of year 11 tee subjects -
Swan Christian College