Angela Swinnerton
Somersby,NSW
Summary
Dynamic professional with extensive experience in customer service and operations management at Australia Post. Proven ability to enhance efficiency through effective communication and meticulous attention to detail. Skilled in training staff and ensuring compliance with safety protocols, consistently achieving high standards in service delivery and quality control.
Overview
18
18
years of professional experience
Work History
Mail Courier
Australia Post
Lisarow
01.2017 - Current
- Delivered mail and parcels efficiently across designated routes.
- Sorted incoming and outgoing mail accurately for timely dispatch.
- Ensured compliance with safety and handling procedures during deliveries.
Meat Packer
Two Creeks Beef
Wyong
05.2025 - 09.2025
- Pack meat products following safety and sanitation guidelines.
- Operate packaging machinery to ensure efficient production flow.
- Inspect products for quality and compliance with standards.
- Label packages accurately for distribution and traceability.
Senior Shop Assistant
Somersby Takeaway and Catering
Somersby
02.2015 - 12.2018
- Supervised and trained staff on customer service standards.
- Developed and implemented inventory management procedures.
- Ensured compliance with health and safety regulations.
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Scheduled employee shifts to meet business needs and maintain coverage.
Postal Manager
Mangrove Mountain General Store
Mangrove Mountain
03.2011 - 02.2015
- Managed daily postal operations and staff scheduling at a busy general store.
- Coordinated customer service at the postal counter, addressing inquiries efficiently.
- Implemented inventory control for postal supplies, maintaining adequate stock levels.
- Oversaw mail sorting and distribution processes to ensure timely delivery.
Cafe Supervisor
Delish of Erina
Erina
11.2009 - 03.2011
- Supervised daily cafe operations to ensure smooth service and customer satisfaction.
- Trained new employees on cafe procedures and customer service standards.
- Assisted in inventory management by tracking stock levels and ordering supplies.
fruit shop assistant
Erina Fair Fruit Shop
Erina
03.2008 - 11.2009
- Assisted customers with product selection and inquiries daily.
- Operated cash register and processed transactions efficiently.
- Organized merchandise displays to enhance store layout and accessibility.
- Maintained stock levels by restocking shelves and managing inventory.
Education
High School Diploma -
Central Coast Grammar School
Erina Heights12-1994
Skills
- Customer service
- Effective communication
- Training and development
- Safety procedures
- Attention to detail
- Time management
- Quality control
- Written communication
- Heavy lifting
- Relationship building and rapport
- Team collaboration
- Payment collection
- Punctuality and reliability
- Business processes and procedures
- Multitasking and organization
- Safety protocols
- Verbal and written communication
References
References available upon request.
Timeline
Meat Packer
Two Creeks Beef
05.2025 - 09.2025
Mail Courier
Australia Post
01.2017 - Current
Senior Shop Assistant
Somersby Takeaway and Catering
02.2015 - 12.2018
Postal Manager
Mangrove Mountain General Store
03.2011 - 02.2015
Cafe Supervisor
Delish of Erina
11.2009 - 03.2011
fruit shop assistant
Erina Fair Fruit Shop
03.2008 - 11.2009
High School Diploma -
Central Coast Grammar School