Summary
Overview
Work History
Education
Skills
References
Timeline
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Angela Swinnerton

Angela Swinnerton

Somersby,NSW

Summary

Dynamic professional with extensive experience in customer service and operations management at Australia Post. Proven ability to enhance efficiency through effective communication and meticulous attention to detail. Skilled in training staff and ensuring compliance with safety protocols, consistently achieving high standards in service delivery and quality control.

Overview

18
18
years of professional experience

Work History

Mail Courier

Australia Post
Lisarow
01.2017 - Current
  • Delivered mail and parcels efficiently across designated routes.
  • Sorted incoming and outgoing mail accurately for timely dispatch.
  • Ensured compliance with safety and handling procedures during deliveries.

Meat Packer

Two Creeks Beef
Wyong
05.2025 - 09.2025
  • Pack meat products following safety and sanitation guidelines.
  • Operate packaging machinery to ensure efficient production flow.
  • Inspect products for quality and compliance with standards.
  • Label packages accurately for distribution and traceability.

Senior Shop Assistant

Somersby Takeaway and Catering
Somersby
02.2015 - 12.2018
  • Supervised and trained staff on customer service standards.
  • Developed and implemented inventory management procedures.
  • Ensured compliance with health and safety regulations.
  • Supervised daily operations to ensure smooth service and customer satisfaction.
  • Scheduled employee shifts to meet business needs and maintain coverage.

Postal Manager

Mangrove Mountain General Store
Mangrove Mountain
03.2011 - 02.2015
  • Managed daily postal operations and staff scheduling at a busy general store.
  • Coordinated customer service at the postal counter, addressing inquiries efficiently.
  • Implemented inventory control for postal supplies, maintaining adequate stock levels.
  • Oversaw mail sorting and distribution processes to ensure timely delivery.

Cafe Supervisor

Delish of Erina
Erina
11.2009 - 03.2011
  • Supervised daily cafe operations to ensure smooth service and customer satisfaction.
  • Trained new employees on cafe procedures and customer service standards.
  • Assisted in inventory management by tracking stock levels and ordering supplies.

fruit shop assistant

Erina Fair Fruit Shop
Erina
03.2008 - 11.2009
  • Assisted customers with product selection and inquiries daily.
  • Operated cash register and processed transactions efficiently.
  • Organized merchandise displays to enhance store layout and accessibility.
  • Maintained stock levels by restocking shelves and managing inventory.

Education

High School Diploma -

Central Coast Grammar School
Erina Heights
12-1994

Skills

  • Customer service
  • Effective communication
  • Training and development
  • Safety procedures
  • Attention to detail
  • Time management
  • Quality control
  • Written communication
  • Heavy lifting
  • Relationship building and rapport
  • Team collaboration
  • Payment collection
  • Punctuality and reliability
  • Business processes and procedures
  • Multitasking and organization
  • Safety protocols
  • Verbal and written communication

References

References available upon request.

Timeline

Meat Packer

Two Creeks Beef
05.2025 - 09.2025

Mail Courier

Australia Post
01.2017 - Current

Senior Shop Assistant

Somersby Takeaway and Catering
02.2015 - 12.2018

Postal Manager

Mangrove Mountain General Store
03.2011 - 02.2015

Cafe Supervisor

Delish of Erina
11.2009 - 03.2011

fruit shop assistant

Erina Fair Fruit Shop
03.2008 - 11.2009

High School Diploma -

Central Coast Grammar School
Angela Swinnerton