Michael Bettencourt
Springwood
Summary
Dynamic and reliable professional with a proven track record at ParceLink, excelling in customer service and problem-solving. Demonstrated strong organizational skills and attention to detail, enhancing delivery efficiency and maintaining high customer satisfaction. Adept at building relationships and collaborating with teams to ensure project success and uphold safety standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mail Courier
ParceLink
02.2023 - 04.2025
- Maintained positive customer relationships through professional communication and promptly resolved any issues or concerns.
- Improved mail delivery efficiency by accurately sorting and organizing parcels according to routes and schedules.
- Upheld company reputation for reliability by maintaining a strong attendance record and consistently meeting delivery deadlines.
- Safeguarded sensitive materials during transport, ensuring confidentiality and proper handling of all items.
Furniture Delivery Driver
Ostini Transport
06.2022 - 02.2023
- Improved customer satisfaction by providing professional, courteous service throughout the delivery process.
- Handled customer inquiries and concerns regarding deliveries, resolving issues promptly to maintain positive relationships.
- Trained new drivers in company policies, procedures, and best practices for efficient furniture deliveries.
- Demonstrated strong attention to detail while inspecting furniture before delivery, identifying any defects or damages prior to departure from the warehouse.
Concrete Laborer
JWB Concrete
01.2021 - 07.2022
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Collaborated with team members to achieve timely completion of projects, meeting client deadlines and expectations.
- Increased productivity through effective teamwork while carrying out tasks like grading surfaces, setting up formwork, or placing rebar reinforcements.
- Maintained clear communication with supervisors regarding project progress, addressing potential issues or delays promptly.
Education
Bachelor of Medical Science - Anatomy And Physiology
Macquarie University
Sydney, NSW12-2024
Skills
- Safety procedures
- Working independently
- Customer service
- Problem-solving
- Team collaboration
- Relationship building and rapport
- Multitasking
- Excellent communication
- Reliability
- Customer satisfaction
- Organizational skills
- Flexibility
Certification
- First Aid Accredited, Red Cross Australia - [August 2024]
Timeline
Mail Courier
ParceLink
02.2023 - 04.2025
Furniture Delivery Driver
Ostini Transport
06.2022 - 02.2023
Concrete Laborer
JWB Concrete
01.2021 - 07.2022
Bachelor of Medical Science - Anatomy And Physiology
Macquarie University
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