Angelica Chandra
Melbourne,VIC
Summary
Respected and dedicated professional with experience providing internal employee development, team effectiveness, and leadership development consulting to all levels of an organization. Able to design and implement strategic plans and develop high-performing teams. Three years of experience as a hospitality employee in three different jobs.
Experienced with providing attentive and courteous service to guests. Utilizes strong communication and interpersonal skills to enhance customer experiences. Track record of maintaining positive and efficient dining environment.
Overview
2
2
years of professional experience
Work History
Team Leader Manager
Gotcha Taro Yuan
05.2023 - Current
- Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Supervised day-to-day store operations.
- Higher responsibilities included checking stock, ordering stock, fixing broken machines, and identifying and solving issues in the store during working hours.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Answered product questions using knowledge of sales and store promotions.
All Rounder
Pondok Laguna Restaurant
08.2022 - 04.2024
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restaurant Waiter
Papparich Malaysian Restaurant
12.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Education
Undergraduate Degree -
Victoria University
11.2023
Diploma - undefined
Victoria College
11.2021
Skills
- Ability to Work Under Pressure
- Customer Service
- Ability to Work in a Team
- Communication Skills
- Leadership
- Communication
- Customer focus
- Employee scheduling
- Cleaning and sanitizing
- Cash handling
- Cash register operation
- Customer relations
Languages
Indonesian
English
Timeline
Team Leader Manager
Gotcha Taro Yuan
05.2023 - Current
Restaurant Waiter
Papparich Malaysian Restaurant
12.2022 - 05.2023
All Rounder
Pondok Laguna Restaurant
08.2022 - 04.2024
Diploma - undefined
Victoria College
Undergraduate Degree -
Victoria University
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