Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANGELICA SANT

Rockdale

Summary

Reliable sales associate with outstanding customer service skills and relationship-building strengths. I'm also dedicated to welcoming customers and providing comprehensive service so customers are able to have a quality shopping experience. I also have an In-depth understanding of sales strategy, merchandising techniques and product knowledge.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Ralph Lauren
09.2023 - 09.2024
  • Operated point-of-sale systems accurately to process payments from customers and processed returned merchandise according to company policies.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Demonstrated knowledge of store products and services.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Stocked shelves with merchandise according to company standards.
  • Used product knowledge to suggest items to match client needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Retail Sales Assistant

Jeanswest
03.2023 - 08.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Retail Assistant

Kmart
02.2021 - 09.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Administrative Assistant

William Angliss Institute
07.2019
  • Executed a record filing system to improve document organization and management.
  • Sorted and distributed office mail, scanned files to other employees.
  • Helped create advertisements for the organization.

Administrative Assistant

Adams and Co
05.2019
  • Arranged rapid office equipment to fellow employees when needed.
  • Assisted with office mail.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.

Education

Bachelor's Degree -

University of Notre Dame
Sydney, NSW
05-2027

High School Diploma - undefined

St Ursula's College
Kingsgrove, NSW
10.2020

Skills

  • Upselling
  • Merchandise display
  • Problem-solving
  • Stocking and receiving
  • POS system operation
  • Cash handling accuracy
  • Conflict resolution
  • Product recommendations
  • Store maintenance
  • Product knowledge
  • Friendly and outgoing
  • Relationship building

Certification

  • BSB20115 Certificate II in Business
  • First Aid

Timeline

Retail Sales Associate

Ralph Lauren
09.2023 - 09.2024

Retail Sales Assistant

Jeanswest
03.2023 - 08.2023

Retail Assistant

Kmart
02.2021 - 09.2022

Administrative Assistant

William Angliss Institute
07.2019

Administrative Assistant

Adams and Co
05.2019

High School Diploma - undefined

St Ursula's College

Bachelor's Degree -

University of Notre Dame

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ANGELICA SANT