ANGELICA MAE GONZALEZ

• Remote Independent Contractor
• Manages Supplier Master Data
• Resolves queries relating to Supplier data and other ad-hoc projects
• Manages time efficiently to complete all tasks within deadlines.
• Working flexible hours across night, weekend, and holiday shifts.

Interim Process Lead – Credit and Collection

• Handles Credit and Collections of different Accounts Globally- ID & PH
• Handles 1st level escalations
• Consolidation of Daily & Weekly Reports

Senior Process Associate – Dispute Management

• Identifies and investigates disputes raised by internal and external parties, ensuring items are resolved within SLA.
• Coordinates with the Credit and Collection team on the accuracy and timeliness of processed transactions.
• Develop and implement strategies to streamline office operations.
• Provides valuable insights during internal discussions, contributing to the development of innovative solutions for clients.
• Trained and mentored junior staff on customer service strategies and techniques.

• Analyzes and processes credit line applications of various customers
• Strictly implements approved credit limits & terms and controls
• Monitors status of each account in terms of overdue and over limit Manages settlement of non-performing or moving accounts
• Investigate and resolve customer disputes related to credit decisions.
• Prepares and submit legal documents to initiate court proceedings.

• Handles Credit and Collections of different Accounts Globally
• Sends Daily and Weekly Invoices/Billings/SOA
• Monitors Collection Targets
• Investigate and Resolve disputes in Billings, Collections, and Payment
• Involves in the implementation of process improvements

• Prepares Balance Sheet Analysis and Bank Reconciliation
• Oversees Intercompany AR transactions
• Cash Advance Approval and Monitoring Payment identification and application
• Effectively engages the Sales Team on critical business decisions related to account management, orders, and collections.

• Handles Customer Accreditation, Collection follow-up, and Payment Applications in SAP B1
• Prepares Bank and Key Accounts Reconciliation Assists with the preparation of monthly DSO report
• Coordinates with Marketing in the setting of monitoring of Accruals
• Responsible for supplier's invoice processing
• Handles day-to-day accounting processes to drive financial accuracy.
• Assist in the preparation of monthly financial statements for timely and accurate reporting to management.

• Manages the billing process of items not interfacing automatically
• Ensures correctness, accuracy, and timelines of processed transactions.
• Improves billing accuracy by diligently reviewing invoices and reconciling discrepancies.