Angelica Ylene De Castro
Midland,Western Australia
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Department Secretary for Emergency Midland
St John of God Health Care
Midland, WA
02.2024 - Current
- Coordinating department tasks, recruitment documentation, and deadlines for the Head of Department. Including approvals for international relocation, visas, sponsorships, and AHPRA paperwork.
- Bookkeeping duties, such as budget tracking and reconciling payroll issues.
- Maintaining up-to-date payroll records by recording employee exemptions, transfers, leave, and resignations.
- Provide guidance and support to medical officers on daily tasks, projects, objectives, and various company programs.
- Responding to incoming emails promptly, while managing the Head of Departments' schedule accordingly.
- Maintaining an accurate and up-to-date roster of staff attendance and absences.
Private Liaison Officer
St John of God Health Care
Midland, Western Australia
12.2022 - 02.2024
- Assisted patients in understanding care, coverage, and payment responsibilities and rights.
- Organized information by using spreadsheets, databases, or word-processing applications.
- Acted as an intermediary between insurance companies and customers by researching and assessing information to determine claim validity.
Emergency Department Clerk
St John of God Health Care
Midland, Western Australia
04.2022 - 02.2024
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits.
- Arranged hospital admissions for patients as required.
Respirator Fit Tester - OHS
St John of God Health Care
Midland, Western Australia
02.2022 - 07.2022
- Created, updated, and maintained databases with large volumes of information.
- Worked successfully with caregivers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance product performance and outcomes.
Cafe Shift Lead
St John of God Health Care
Midland, Western Australia
03.2021 - 04.2022
- Improved daily operational plans, developed production schedules, and optimized task flow.
- Documented receipts, employee hours and inventory movement.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Barista
Portside Boulders
01.2017 - 01.2019
- Maintained daily records of all transactions, including payments and cancellations.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Monitored inventory levels of supplies and restocked when necessary.
Waitress/Supervisor
Fouratefive Cafe
01.2015 - 01.2017
- Maintained accurate records of sales transactions and inventory levels.
- Assigned seating, answered questions about menu items, and made recommendations when requested.
- Supervised waitstaff to ensure quality customer service and satisfaction.
Senior Barista
Vans Cafe
01.2012 - 01.2015
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting, and monitoring waste.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
Functions Supervisor
Bluewater Grill Steakhouse
01.2009 - 01.2012
- Monitored event progress to ensure that deadlines were met and clients' needs were satisfied.
- Professionally handled customer complaints while maintaining excellent customer service standards.
- Facilitated communication between internal teams involved in the production of an event.
Education
Bachelor of Health Science - Nutrition And Dietetics Medicine
Endeavour College Of Natural Health
12-2025
High School Diploma -
Corpus Christi College
Bateman, WA12.2009
Skills
- Bookkeeping skills
- Schedule Management
- Recruitment and Contracts
- Expense Tracking
- Insurance Eligibility
- HIPAA Compliance
References
REFERENCES:
Matthew Summerscales - Head of Department Emergency |E: Matthew.Summerscales@sjog.org.au | M: 0439 843 047
Nakita Wormald - Private Liaison Officers Coordinator | E: Nakita.Wormald@sjog.org.au | M: 0401 183 833
Claire Darch - OHS Lead Consultant | E: claire.darch@sjog.org.au | M: 0427 330 981
Timeline
Department Secretary for Emergency Midland
St John of God Health Care
02.2024 - Current
Private Liaison Officer
St John of God Health Care
12.2022 - 02.2024
Emergency Department Clerk
St John of God Health Care
04.2022 - 02.2024
Respirator Fit Tester - OHS
St John of God Health Care
02.2022 - 07.2022
Cafe Shift Lead
St John of God Health Care
03.2021 - 04.2022
Barista
Portside Boulders
01.2017 - 01.2019
Waitress/Supervisor
Fouratefive Cafe
01.2015 - 01.2017
Senior Barista
Vans Cafe
01.2012 - 01.2015
Functions Supervisor
Bluewater Grill Steakhouse
01.2009 - 01.2012
Bachelor of Health Science - Nutrition And Dietetics Medicine
Endeavour College Of Natural Health
High School Diploma -
Corpus Christi College
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