Denica Chahine
Melbourne,VIC
Summary
A passionate customer service professional with 13+ years in a broad range of both Health & Customer Service based roles. Skilled in working under pressure and adapting to new situations and challenges, as well as helping achieve organization goals.
Overview
11
11
years of professional experience
Work History
Guest Services Agent
Virgin Australia
05.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
Cafe Manager
The Montmorency Cafe
08.2021 - 02.2023
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Conducted multiple interviews and hired staff across two busy locations.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Weight Loss Coach
Jenny Craig Weight Loss Centre
01.2021 - 10.2021
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
- Assessed individual nutritional risk and status by interviewing patients.
- Partnered with interdisciplinary care team to address resident nutrition programs.
Assistant Store Manager
Forever New
12.2019 - 01.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Supervisor
Best And Less
09.2014 - 12.2019
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Increased sales by offering advice on purchases and promoting additional products.
Crew Member
KFC Restaurant
01.2014 - 09.2014
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Education
Honours (MedDiet & Physical Activity) -
La Trobe University
Melbourne, VIC10.2022
Bachelor of Science - Health Sciences (Anatomy & Physiology)
La Trobe University
Melbourne, VIC10.2019
M.D. - Nutritional Coaching
Australian Institute of Fitness
Melbourne, VIC10.2019
VCE -
Antonine College
Pascoe Vale South, VIC10.2016
Skills
- Team Leadership
- Customer Response
- Positive and Friendly
- Goals and Performance
- Ability to work under pressure
- Technical Support
- Customer Consulting
Languages
English
Native or Bilingual
Arabic
Full Professional
Volunteer Work
- Saint Pauls Hostel
- Flex & Feed Nutrition
- L&S Dance Academy
References
Trisha Odhav (Store Manager) - Forever New
t: 0406 353 533
Ruth Yousif (Store Manager) - Best & Less
t: 0423 816 279
Gary Najle (Cafe Owner) - The Monty Cafe
t: 0407 727 919
Timeline
Guest Services Agent
Virgin Australia
05.2023 - Current
Cafe Manager
The Montmorency Cafe
08.2021 - 02.2023
Weight Loss Coach
Jenny Craig Weight Loss Centre
01.2021 - 10.2021
Assistant Store Manager
Forever New
12.2019 - 01.2021
Supervisor
Best And Less
09.2014 - 12.2019
Crew Member
KFC Restaurant
01.2014 - 09.2014
Honours (MedDiet & Physical Activity) -
La Trobe University
Bachelor of Science - Health Sciences (Anatomy & Physiology)
La Trobe University
M.D. - Nutritional Coaching
Australian Institute of Fitness
VCE -
Antonine College
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